Edwin Hampton

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  1. 2457th ranked
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    0 comments  ·  New Mail » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Edwin Hampton shared this idea  · 
  2. 2457th ranked
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    0 comments  ·  New Mail » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Edwin Hampton shared this idea  · 
  3. 1759th ranked
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    Gathering feedback  ·  4 comments  ·  New Mail » Settings  ·  Flag idea as inappropriate…  ·  Admin →
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    Edwin Hampton commented  · 

    On Monday, March 16, I reported FOUR different spammers sending from Yahoo accounts. I received only THREE "Customer Care" replies. Since "Customer Care" does NOT IDENTIFY WHICH COMPLAINT to which their response applies, it seems ONE YAHOO SPAMMER escaped their notice. I have NO IDEA which!

    An error occurred while saving the comment
    Edwin Hampton commented  · 

    Here is another "Customer Care" reply that gives me NO INFORMATION to work with!

    In February, I reported 11 Yahoo accounts used by SPAMMERS, 7 sent from, 2 reply to, and one SPAM using different Yahoo sending and Reply accounts.

    On Monday, March 2, 2020, 2:40:24 AM CST, Yahoo Customer Care <customercare@cc.yahoo.com> wrote:

    Thank you for your reply,

    We didn't receive the full headers we were looking for in your last reply. The headers should contain more than 20-30 lines of text and include the original subject line, the message body, and the dates/times of delivery.

    If using Yahoo Mail, you can view this help article for steps on viewing the full headers clicking here: https://help.yahoo.com/ kb/new-mail-for-desktop/ SLN28478.html?impressions=true . For non-Yahoo Mail users, the Working to Halt Online Abuse (WHOA) website offers instructions on how to get the full headers for the email client you're using.

    Without the requested info, we won't be able to look into this issue for you.
    Thanks again for contacting us,

    Kind regards,
    D..........

    Yahoo Customer Care - An Oath Brand

    ref:_00D1N2dUvu._5003m105ovJ:ref

    Edwin Hampton supported this idea  · 
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    Edwin Hampton commented  · 

    customercare@cc.yahoo.com <customercare@cc.yahoo.com>
    Sep 19 at 3:04 AM

    Hello,

    Thank you for contacting Yahoo.

    After looking into this, we've determined that the email in question didn't originate from the Yahoo Mail system. Some senders will forge the header information in order to make it look like a message came from our mail servers.

    Assume that any unsolicited message asking for your login info or other sensitive data is part of a scam to gain unauthorized access to your account. You should just delete these messages. Going forward, you can learn to tell whether or not an email came from Yahoo

    If you've already entered your information into a suspicious message or webpage:

    Secure the account immediately .
    Use the Sign-in Helper if you're unable to access the account.
    Contact your financial institution if you provided credit card or other financial details.

    We appreciate your patience and understanding.

    Best regards,
    Tyler

    Yahoo Customer Care

    ref:_00D1N2dUvu._5003mwteoM:ref
    ******* My reply *******
    WHICH COMPLAINT WAS THIS??
    Was it the complaint, sent from admin@kusale.comm that was USING THE YAHOO ADDRESS asiapacificlottoi@yahoo.com FOR REPLIES?

    If so, does it mean that Yahoo doesn't CARE that it's accounts are used by fraudsters to COLLECT REPLIES, and only objects if the accounts are used to SEND SPAM?
    ********* your response*************
    no.reply@cc.oath.com <no.reply@cc.oath.com>
    To:
    Sep 19 at 12:19 PM
    Hello,

    Thank you for contacting Yahoo Customer Care. This is an automatic response to your recent inquiry in case number 01422113. Your case has been closed as we have not received a response in over 5 days since the last email we sent you. If you have general feedback or wanted to let us know your issue was resolved, we'd still love to hear it! Please reply to the survey you received via email.

    If you have a new issue, or your previous one wasn’t resolved, please submit a new help request at help.yahoo.com and we’ll respond as soon as possible.

    Thanks!
    The Yahoo Customer Care Team
    *********** my response**********
    what do you mean by closing a case "that you have not received a reply within 5 days"???
    I replied to your only message within 12 hours of receiving it!!

    This is NOT "CUSTOMER CARE"!

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    Edwin Hampton commented  · 

    Totally AGREE! This is "CUSTOMER FRUSTRATION" not "Customer Service"
    I submitted an Abuse Complaint against a Yahoo account Phishing for MY account information.
    I used "Yahoo help, submit a form" the form has blocks for the account I am reporting, full headers, message text and a description of the complaint.
    Yahoo's reply included "For any Abuse related concerns, please reply to this email directly and we'll investigate your report further. "
    Why should I have to reply? In the web page form, I entered that the account in question was phishing for log-in credentials (it turned out to be a malware link!)
    I replied including Full header and message text (as sent) information and received another request.
    "The email you have received does not seem to be from Yahoo, in the following link you will find how to identify the official communications of Yahoo."
    "Before I can help you out, I just need a few more details about the issue.
    Please reply to this email with:
    The full internet headers of the original message, including the email message content."
    I supplied the full message headers, and text that Yahoo will display as "view raw message" on the original form, and can read them in the text of Yahoo's second reply, which included the text of my first reply WITH the headers and message text!
    When the message header contains " (domain of yahoo.com designates 66.163.188.148 as permitted sender)" WHY would "customer Care" think it was Not sent from a Yahoo account??

    Why bother requesting information on a form, if they IGNORE EVERYTHING except who submitted the form???
    I asked them if anyone there could READ and Understand English.

  4. 1759th ranked
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    Gathering feedback  ·  2 comments  ·  New Mail » Contacts  ·  Flag idea as inappropriate…  ·  Admin →
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    Edwin Hampton commented  · 

    Also, the default icons YOU add have little and NO RELATION to the contacts!

    The new "contacts" also arbitrarily RE-LABELS some of the contacts!
    For the address: abuse@bankofamerica.com, You have arbitrarily labeled it "Community bank of Mississippi"! It WAS labeled abuse@bankofamerica.com.

  5. 383rd ranked
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    Gathering feedback  ·  1 comment  ·  New Mail » Contacts  ·  Flag idea as inappropriate…  ·  Admin →
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    Edwin Hampton commented  · 

    The new "contacts" arbitrarily RE-LABELS some of the contacts!
    For the address: abuse@bankofamerica.com, You have arbitrarily labeled it "Community bank of Mississippi"! It WAS labeled abuse@bankofamerica.com.

  6. 383rd ranked
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    23 comments  ·  New Mail » Errors  ·  Flag idea as inappropriate…  ·  Admin →
    Under review  ·  Product Support responded

    This issue is caused by a browser extension. Please disable the browser extensions one by one to see which one is causing this issue.

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    Edwin Hampton commented  · 

    Suggestion, try using a browser where you can (and do) add a Webmail Ad Blocker. NO MORE ADS.

  7. 891st ranked
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    Gathering feedback  ·  3 comments  ·  New Mail » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Edwin Hampton commented  · 

    Not to mention CLOSING COMMENTS on Feedback, prematurely, so no other people have a chance to add comments!

    Have "Customer Care" IDENTIFY WHICH COMPLAINTS it is referencing
    Posted FEB 27, Comments closed by MARCH 02!! (with ZERO comments added)

  8. 363rd ranked
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    2 comments  ·  Yahoo Mail IMAP  ·  Flag idea as inappropriate…  ·  Admin →
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    Edwin Hampton commented  · 

    Have you tried Blocking the worst spamming domains?
    On the right side of the screen click the gear icon, and choose "more settings"
    Click on "Privacy and Security"
    You have a list of "Blocked addresses"
    Click on the blue "+ add" then enter the domain you wish to block to the right of that column.
    I use "*@ac-orleans-tours.fr" (minus the quotes) as an example.
    If you leave off the asterisk or the @ sign it will tell you "the address is invalid"

  9. 157th ranked
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    1 comment  ·  Yahoo Mail IMAP  ·  Flag idea as inappropriate…  ·  Admin →
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    Edwin Hampton commented  · 

    Try using a browser where you can add a "Web Mail Ad Blocker" I do. NO ADS!

  10. 263rd ranked
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    2 comments  ·  Yahoo Mail IMAP  ·  Flag idea as inappropriate…  ·  Admin →
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    Edwin Hampton commented  · 

    Try using a browser where you can add a "Web Mail Ad Blocker" Get rid of the ads.
    It won't stop the "Trending on Yahoo home page" pop-ups.

  11. 206th ranked
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    1 comment  ·  Yahoo Mail IMAP  ·  Flag idea as inappropriate…  ·  Admin →
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    Edwin Hampton commented  · 

    Complaints about the "Trending on Yahoo Home Page" pop-up abound. Yahoo needs to MERGE all these feedback complaints!
    "Get rid of the 'trending now' box that pops up when I log in. I do not want it." is listed as THIRD Ranked on Feb 05!

  12. 157th ranked
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    1 comment  ·  Yahoo Mail IMAP  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Edwin Hampton commented  · 

    This complaint appears MANY TIMES in the feedback. Yahoo needs to MERGE all these complaints!
    "Get rid of the 'trending now' box that pops up when I log in. I do not want it." is listed as THIRD RANKED on Feb 05.

  13. 157th ranked
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    1 comment  ·  Yahoo Mail IMAP  ·  Flag idea as inappropriate…  ·  Admin →
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    Edwin Hampton commented  · 

    Try a browser where you can add a "Web Mail Ad Blocker". Eliminate the ads to the right of your messages and above the list of messages!

  14. 134th ranked
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    1 comment  ·  Yahoo Mail IMAP  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Edwin Hampton commented  · 

    Try using a browser where you can add a "Web Mail Ad Blocker". Eliminate ads to the right of your messages.

  15. 94th ranked
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    1 comment  ·  Yahoo Mail IMAP  ·  Flag idea as inappropriate…  ·  Admin →
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    Edwin Hampton commented  · 

    Have you tried blocking Spamming Domains? You still can.

  16. 134th ranked
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    1 comment  ·  Yahoo Mail IMAP  ·  Flag idea as inappropriate…  ·  Admin →
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    Edwin Hampton commented  · 

    This complaint appears MANY TIMES in the feedback. Yahoo needs to MERGE these complaints!
    "Get rid of the 'trending now' box that pops up when I log in. I do not want it." is ranked THIRD on Feb 05.

  17. 157th ranked
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    1 comment  ·  Yahoo Mail IMAP  ·  Flag idea as inappropriate…  ·  Admin →
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    Edwin Hampton commented  · 

    This complaint appears MANY TIMES in the list.
    On Feb 05 the THIRD Ranked "Get rid of the 'trending now' box that pops up when I log in. I do not want it." is highest.
    Yahoo needs to MERGE these complaints!

  18. 157th ranked
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    1 comment  ·  Yahoo Mail IMAP  ·  Flag idea as inappropriate…  ·  Admin →
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    Edwin Hampton commented  · 

    You can STILL apparently block domains.

    On the right side of the screen click the gear icon, and choose "more settings"

    Click on "Privacy and Security"

    You have a list of "Blocked addresses"

    Click on the blue "+ add" then enter the email address OR domain you wish to block to the right of that column.

    I use "*@ac-orleans-tours.fr" (minus the quotes) as an example.
    If you leave off the asterisk or the @ sign it will tell you "the address is invalid"

  19. 157th ranked
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    1 comment  ·  Yahoo Mail IMAP  ·  Flag idea as inappropriate…  ·  Admin →
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    Edwin Hampton commented  · 

    I AGREE!
    I report any spams using Gmail or Yahoo addresses as appropriate (Web Page form, Sending OR Reply-To addresses). Knowing there is a SPAM will speed up that complaint.

  20. 108th ranked
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    2 comments  ·  Yahoo Mail IMAP  ·  Flag idea as inappropriate…  ·  Admin →
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    Edwin Hampton commented  · 

    Try using a browser where you can add a "Web Mail Ad Blocker". No ads popping up to the right of the message!

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