A customer service and account recovery process instead of screwing over your users
Make it accessible for users to reach you. I've been everywhere trying to contact yahoo to help me recover my account. I can't get in because of the stupid account key. I should be able to use my password if I don't have access to the account key. I have a bunch of important things linked to the account. Yahoo needs to fix that. Tons of people have this problem. It should not be this difficult to get into my account. This makes me never want to use yahoo again. Fix this.