You guys had a great layout before. Now it's cumbersome and ugly. Some go-to features (e.g. links to one's fantasy sports teams) no longer appear to be present. Same applies to Y! mail. You used to have a sleek, user-friendly interface, but trying to copy Gmail has been a giant step in the wrong direction. If people want to use Gmail -- as your data undoubtedly shows -- they will. You are their competitor; provide your user base with added value, not the same thing.