My idea is that you should improve your customer service so that you listen to what your customers have to say. Your email system has so many glitches that I am planning to move over to GOOGLE. The lastest fiasco that I have encountered is that I can't delete a contact. I try and it is still there in the background. I have tried to edit a contact but the same contact continues to appear even when I delete it. I can't really see why VERIZON would want to buy YAHOO as they have a lot of ticked off customers.