Your verification processes made me lose everything.
As a US service member, I'm ordered to move and have no control over it. I was sent to Europe and needed to change my phone number to communicate with others around me, including my superiors. Because I couldn't update my phone number before I had a new one, I've lost the ability to log into an email that contained very important information. I've essentially lost everything I needed for my move. I've also lost my trust in Yahoo. If I can't get into my account in the next 5 days, I'll be leaving Yahoo and making sure people are aware this could happen to them. To give me no alternatives to recovering my account is unacceptable and unappreciated.
52nd
ranked
Erin LeClair, Esq.
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