Scrap it
Get rid of it! I was forced by Cox to use this absolutely horrid system and company! I am searching alternatives and will dump this awful company as soon as I can!
54th
ranked

Hi there. We are sorry to hear about the inconvenience. If it's still an option, you can contact us with the issue and see what can be done. Our options are help.yahoo.com, Facebook (Yahoo Customer Care) or X.com (@YahooCare).