How can you close a case that has been open for TWO HOURS and which is NOT resolved???

I have complained about Emails not getting through to me, getting lost. Those are stil lost. Several people stil can't contact me through email.

Hello,

Thank you for contacting Yahoo Customer Care. This is an automatic response to your recent inquiry in case number 02387170. Your case has been closed as we have not received a response in over 5 days since the last email we sent you. If you have general feedback or wanted to let us know your issue was resolved, we'd still love to hear it! Please reply to the survey you received via email.

If you have a new issue, or your previous one wasn’t resolved, please submit a new help request at help.yahoo.com and we’ll respond as soon as possible.

Thanks!
The Yahoo Customer Care Team