actually helping
ive had to open a new account because I cant get any help resetting my info on my old account without paying. ive had the same account for years but because my "help me" options are for the account I cant get into and a phone number I don't have access to anymore, its frustrating and stupid! how come we cant just reset our passwords from the login screen?? this is the most ridiculous thing ever. have this fixed so I can update my password and info without having to jump through hoops. maybe using security questions that don't ever change would help with the security of accounts.
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Michele Wilson commented
Same here. And I cannot find any help without logging in (hello, I can't) Found a page to pay for help, go to pay, no page. No contact info anywhere for e mail or phone contact. I have had to open a new account just to try to find a way to contact you. This is ridiculous.