When an Yahoo+ email account user calls in explains to a Tech/Customer Rep an issue they are having, and the Rep is hard to understand, a Su
I have tried Chat, as well as several calls to give feedback concerning current issues with SPAM emails and have requested to talk to a Supervisor when having a hard time understanding what the Yahoo rep is saying or explaining. I get "no supervisor is available" or "they will tell you the same thing" ... to be honest, even when a rep tells me a supervisor will call me back as soon as one is available (and no such call has been received) I can't help but feel the rep ever made the request for a call back at all. There should be a confirmation or Request# for a call back on any such requests!
C T Owen
shared this idea
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C T Owen
commented
Communication is the service, clarification is important to all sides taking part or should take part in the communication being addressed. Yahoo Reps , more than not, remind me of the old schoolhouse game of "Rumors" were one student is given a certain phrase to pass on down the line and it is a completely different phrase by the time it reaches the last student in the line. If a Yahoo Email Account User takes the time to call then Yahoo should be making every effort to hear what the User has to say. A request isn't anything against the Rep involved but simply a User trying to understand or get a more in-depth explanation to their issue.