Hello, I file this complaint in three parts. I hope your team reads through this in its entirety:

My first complaint: I have used Yahoo Finance's live tracking to day trade for a few weeks now and I enjoy the platform and it's free features. However, I opened Yahoo Finance this morning and it has not auto-refreshed the price all day. I have used it on two different computers and two different phones, gone through all the troubleshooting (clear cookies, different browsers, etc.) and nothing has fixed the situation.

This leads to my second complaint: As someone who has worked in financial customer service, I have never seen a company require payment to speak with a customer support agent. I used the online chat bot and the email support, and have not received any actual support for it. So, I purchased the Yahoo Finance bronze plan. The plan says "24/7 Live Assistance", however this is sinisterly inaccurate. The live assistance team I spoke with told me they can only assist with Yahoo Mail, and that Yahoo Finance is only assisted virtually. They led me back to the AI Chat bot for assistance.

This leads to my third complaint: Since, I only purchased the Yahoo Finance plan for the live phone support, and YFinance is not even supported over the phone, I requested to cancel my membership and refund it. The agent told me they are unable to refund the plan. Online, it said that if "I am unsatisfied with the support within 30 days, I may request a full refund". However, that is apparently only for the live Yahoo Mail support and not the Yahoo Finance plan which specifically has "24/7 live support" listed on it. I was unaware that I purchased the yearly plan for $95, since the "$7.99/month" seems to be purposefully much larger than the fine printed "$95 billed annually" in the corner.

In conclusion, my overall experience with Yahoo Finance has been dreadful. Which is a shame, because when it worked, it was a fabulous trading platform to use. I would like to request a full refund on my Yahoo Finance bronze plan as I feel I have been negligently treated throughout this entire process, especially as a "VIP member".

Thank you,
Kelvin Almeida
kdalm6262@gmail.com
561-670-9920