I almost wish this email was a paid subscription because I would be every bit as prompt in paying my bill as you are with this so-called "customer service". I have bi -- ... complained about this ... trashy look every single day since you changed it. I have tried to be polite, courteous, even respectful. Nothing changes. I have even lost my temper. Nothing. What does it take to get through to you ?? (I won't say what I'm thinking -- it would probably get censored, anyway.)