You are in TROUBLE. Extra Help is needed !!. First of all you request and 8 digit No. To get back in you are sending a 6 digit No. Really ?. I eventually found out where the No was. Time limit not long enough should be 2 Minutes. More information where to find the No. as it is not in your Mail as you cannot get into Mail. STUPID. I eventually found my Password before I threw the System out the Window. So make it SIMPLE and stop getting your Clients Annoyed ar YOU. Please. Desmond