Yahoo Customer Care customercare@cc.yahoo.com
To: fredwiese@sbcglobal.net fredwiese@sbcglobal.net

Hello Fred,

Thank you for your reply.

We understand that platform changes can sometimes require adjustment, and we appreciate your understanding in this matter. We are continually working to enhance the Yahoo Mail experience, and we hope you will find the new version to be efficient and user-friendly.
Please know that we want to improve Yahoo so it serves your needs and is the best product it can be. You can write to our product teams directly on our feedback forum.

Your comments and requests are greatly appreciated. Thank you for taking the time to share your ideas.

Kind regards,

Selena
Yahoo Customer Care

--------------- Original Message ---------------
From: Fred Wiese [fredwiese@sbcglobal.net]
Sent: 12/18/2025 5:33 PM
To: customercare@cc.yahoo.com
Subject: [E] Re: Yahoo Account - Request for Support [ thread::71kxWNuNCUqyVLKSd1HmlwM:: ]

Thanks Briana,
Did that but there were 2 changes- 1 format change + 2 new mail & both garbage. The one from about a week ago was great to use = easy to follow. I will find a something else because it take me forever to get a simple done. When I look at stuff I look at simple. My motto that I've used work was KEEP IT SIMPLE STUPID AND IT ALWAYS WORKED FOR THE 50 YEARS THAT i WORKED!
Good Luck + have a great day
Fred
On Thursday, December 18, 2025 at 02:47:15 AM CST, Yahoo Customer Care customercare@cc.yahoo.com wrote:

Hi,

Thank you for contacting Yahoo Customer Support.

Streamline and take control of your mail experience with the New Yahoo Mail. With time-saving features, advanced search filters and more, New Yahoo Mail helps you stay organized and see what you need at a glance. Opt in today for the best Yahoo experience.

Not seeing the option to switch back? As we move forward with the New Yahoo Mail experience, the option to opt out and return to the previous version may be removed. If you don't see an option to go back to the old Yahoo Mail, it's no longer available for your account.

Opt in to New Yahoo Mail

Try these steps to see if New Yahoo Mail is already available for your account:
Sign in to Yahoo Mail.
In the upper right corner click Try the new Yahoo Mail.
Click Try it out to confirm your change.
Opt out of New Yahoo Mail

If you decide the new look and feel of Yahoo Mail isn't for you, you may be able to opt out to go back to the traditional mail view.

Sign in to Yahoo Mail
In the upper right corner click Go back to the old Yahoo Mail.
If you don't see an option to go back to the old Yahoo Mail, it's no longer available for your account.
Switch to Basic Mail

Basic Mail is a simpler version of Yahoo Mail when you can't or don't want to use the full-featured experience. You may be automatically switched based on your system preferences or you can choose to switch on your own.

Don't see the option to switch? If the link to switch to Basic Mail isn't on your Settings page, it's not available for your account at this time.
If you're using New Yahoo Mail, click the More options icon Image of the More options icon in Mail. | select Settings Image of the Settings icon in Mail.. If you're using the classic version of Yahoo Mail, click the Settings icon Image of the Settings icon. | select More settings.
Near the bottom left, click Switch to Basic Mail.
Click Switch to Basic Mail again to confirm.
I hope the information above is helpful.

Best regards,
Briana
Yahoo Customer Care

thread::71kxWNuNCUqyVLKSd1HmlwM::