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We appreciate your feedback on how to improve Yahoo Search. This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

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Hi, please let us know how we can improve your Search experience.

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  1. Live agent for emergencies

    My elderly mother's Yahoo account was compromised, and she has been unable to access her email. This has caused significant stress and anxiety because important personal communications and information are tied to that account. Despite the seriousness of the situation, we have been unable to reach a live support representative who can assist us.

    The recovery system appears to rely almost entirely on automated processes, which may work in routine situations but are inadequate for emergency cases involving older adults who may not have access to their recovery phone number or may not remember passwords. When an account is hacked,…

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