Descriptions and items should resemble each other, not the companies idea of how it should look.
if you advertise food baskets then the item should look the description.
I sent my CMU student a food basket for birthday and it looked nothing like the description of the $60 basket I ordered. they they tried make it right and was not much better. I appreciate that they do beautiful flowers, but don't advertise food baskets full of snacks if you cant deliver that product