New Mail



Welcome to our Yahoo Mail feedback forum! This is a place for you to help shape the new Yahoo Mail experience. We review the most popular, feasible ideas from this forum to make positive changes to your Yahoo Mail.

Here are some guidelines for using this forum:

  1. Please search and vote before posting! If your idea (or an idea very similar to yours) has already been posted, please vote for it. Duplicated ideas may be moved.
  2. This forum is for feedback and ideas only. Unfortunately, we cannot provide support here. For support, please visit our help site.
  3. Please do not post personal information (such as email addresses, phone numbers or names) on the forum.

The Yahoo product feedback forum requires a valid Yahoo ID and password. If you do not have a Yahoo ID or the password to your Yahoo ID, please sign-up for a new account.

If you have a valid Yahoo ID and password, follow these steps if you would like to remove your posts, comments, votes, and/or profile from the Yahoo product feedback forum.


  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Unable to open contacts icon for importing .csv file. Get popup message "Our Engineers are trying to resolve this problem".

    Unable to open contacts icon for importing .csv file. Get popup message "Our Engineers are trying to resolve this problem".
    How long does it take for your qualified IT Proffessionals to rectify this situation?
    A week or a year or couple of.........?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. cannot access mail contacts

    I am not able to see my saved contacts in yahoo mail.It is throwing error message stating that "Yahoo will be right back and our engineers are working to resolve this issue" . Please fix this issue as soon as possible.I am seeing this error message for so long.Because of this i am not able to import or export email contacts to my mobile. So please fix it asap.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. When I try to access my contacts it opens the older version of mail in a seperate browser window

    When I try to access my contacts it opens the older version of mail in a seperate browser window

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Responded  ·  Product Support responded

    Currently, Contacts are only available in Classic Mail until the new version is completed. This is expected behavior.

    Thank you!
    Mail Support

  6. Can't remove contacts from drop down list of contacts when creating emails

    For the last month or so, I've noticed that when you try to remove a contact from the contact list while creating an email, the opeartion doesn't work properly.

    When you click "remove", the list will instead leave the letter you start with.

    For example:
    1) you have template email
    2) you use the letter A in "to" list
    3) autopopulated email contact list appears
    4) you attempt to click cancel on first email (ex: abcdefg@email.com)
    end result =
    to: A

    I'm currently using various versions of Firefox as my web browser. (Seen this on 3 different computers)
    I…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Responded  ·  Product Support responded

    The best thing to do would be to type/paste the whole address before cancelling the autosuggest window.

    Thank you!
    Mail Support

  7. ability to add contact directly from email header. why did you eliminate this feature? Duh!

    ability to add contact directly from email header. why did you eliminate this feature? Duh!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Responded  ·  Product Support responded

    If you start typing the name of the contact in the To field, the address should auto-populate. Clicking on the “To” when composing an email will also bring up a list of contacts.

    Thank you!
    Mail Support

  8. Fix the ******* Contacts list! Can't add/delete/edit people! COME THE **** ON! WHY DID YOU GET RID OF THAT FEATURE ********!

    YOU'VE GOT TO BE KIDDING ME! I CAN'T ADD OR DELETE OR EDIT NAMES IN THE ALLEGED "IMPROVED" YAHOO MAIL! You must really be taking the right steps to force people to gmail. Completely unacceptable that I cannot edit or add contacts like before. ******* unacceptable and I'm not a swearing person. I click on the little Address Book on the side and it takes me to the "classic" version BUT those edits are not syncing with the "new" version. **** **** ******** *******!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. provide a way of contacting yahoo customer service, preferrably an email address.

    1) Provide a means of sending an email to Yahoo Customer Service. It is next to impossible to do so now. The choices offered for Help Subjects have nothing to do with the issue I am having. 2) Get rid of New Mail entirely; it sucks. Change for the sake of change is annoying. 3) Tell me why Yahoo mail sends emails I want to Spam when I have never told Mail that that source is Spam.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Responded  ·  0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Can't change contact names.

    Can't change contact names in New Mail. Can be changed in old mail, but the change does not come across to new.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Show the contact list. I am not able to find it.

    Show the contact list. I am not able to find it.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    You can access contacts by clicking on the icon on the upper right side (small icon made up of a rectangle with three small stacked squares). This will open Contacts in a new tab of your browser in the classic mail look. You can also access your contacts by clicking on To, CC or BCC when you are in the compose, forward or reply mode or via https://contacts.yahoo.com.

    Thank you!
    Mail Support

  12. Why is it I can't get to the lower scroll bar to scroll to the right to access my contacts. The select contact window is lousy and has been

    why can't I access my lower scroll bar on the select contacts window and why is it a requirement to have three scrolls in order to access all the contacts. Not an improvement

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Not able to see contacts : https://mail.yahoo.com/neo/launch?action=contacts.

    Cleared cache, cookie everything. Error comes Yahoo Will be right back.

    Checked with few of my friends nearby same problem. I live at Mumbai, India. Friends in US are not facing this problem.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. New contacts are not saving in the contacts list and also having downloading issues

    New contacts were automatically saving in my contact list and hence I did not have to look for it, however I have to put manually everytime I compose a new email.
    I am also facing problems while downloading attachments, either they do not download after clicking download or requires multiple clicks to see the option. I am forced to forward my emails to other email IDs just to download.
    Thank you.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. When I try to access contacts I get this message- Yahoo will be right back. Our engineers are working quickly to resolve this issue.

    When I try to access contacts I get this message- Yahoo will be right back. Our engineers are working quickly to resolve the issue.

    Can someone help me on this.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Stop requesting access to my contacts

    In the android mobile mail app, it repeatedly asks me, "Allow access to contacts". I can only respond "Not now", but it will continue to come up every time I open the app. Please add a feature that allows me stop the app from asking

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Responded  ·  Product Support responded

    The app requests contacts when opening because it’s looking for contacts’ information to help with composing emails.

    Thank you!
    Mail Support

  17. Give me back my old email, this is rubbish. Be careful, his head may explode from stupidity.

    In 40-minutes I couldn't figure out how to ad a new contact to my email.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. I cannot see my contact list file, so I can make changes in contact list ! Why you guys are making life more difficult. It was easy befo

    I cannot see my contact list file, so I can make changes in contact list ! Why you guys are making life more difficult. It was easy before, because I could see the file. Make the life easy !

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Responded  ·  Product Support responded

    You can access contacts by clicking on the icon on the upper right side (small icon made up of a rectangle with three small stacked squares). This will open Contacts in a new tab of your browser in the classic mail look. You can also access your contacts by clicking on To, CC or BCC when you are in the compose, forward or reply mode or via https://contacts.yahoo.com.

    Thank you!
    Mail Support

  19. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. I relied on contact addresses/emails, now some moron techie gets the stupid idea that's no necessary.

    Did someone complain because of having a convenient list of contacts? I don't think so, you could delete those you didn't want. What techie came up with the elimination of contacts? It's plain stupid and almost moronic Since I have contact over 100 people/places now and then, how am I supposed to find them, go back into past emails? The list was like a directory, speaking of directory, now to get business we have to deal with the internet like Google, Bing, etc., where once all it took is open a yellow page directory and in a minute one would…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Responded  ·  Product Support responded

    You can access contacts by clicking on the icon on the upper right side (small icon made up of a rectangle with three small stacked squares). This will open Contacts in a new tab of your browser in the classic mail look. You can also access your contacts by clicking on To, CC or BCC when you are in the compose, forward or reply mode or via https://contacts.yahoo.com.

    Thank you!
    Mail Support

  • Don't see your idea?

Feedback and Knowledge Base