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3451 results found
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GIF Icon has disappeared from yahoo mail......any idea why?
GIF Icon no more available on yahoo mail?
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Not able to download notepad data at all
I want to download all Notepad related data but not able to. Download manager link given in steps is giving error from last week . How long yahoo takes to fix it
Hi there, this should have been fixed already. Are you still seeing the same issue? Thanks.
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Suggestions
- It should be clearly displayed on the mail homepage current volume and remaining volume of email data remaining.
- Should be able to filter by size of email. Therefore user can clear out greater volume of data first by deleting larger unused emails.
Hi there, we appreciate the feedback!
- Yes, we do have this, but the GB are only shown if you are close or have gone over the threshold. If you don't see anything, it's because you are no where near the threshold. You can always check by going to the left hand column and clicking on the cloud icon that says Storage.
- You can filter by size. In the sorting options from your Inbox, you will see "Largest First."
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Mailbox size exceeded despite deleting 10K emails
I deleted more than 10000 emails from my inbox and yet my space in mailbox has not reduced. WHAT IS GOING ON with SYNCHING???
Hi there, this is mentioned in our communication emails as well as the help articles, but if you delete emails, you also need to empty the trash folder. We also recommend emptying the spam folder. Once you delete and empty these folders, you will see the number decrease. Thanks!
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Yahoo Mail should improve its storage policy by giving users more notice before deleting files and emails. There should also be an option to
Hello,
I would like to request a review of my Yahoo Mail account. My documents were deleted after the storage policy changes. These files are very important to me, and I would like to know if there is any possibility of recovering them or restoring a backup.Hi Laudilene, our team sent out a lot of communication emails and banners giving everyone plenty of heads up. We did it 60 days in advance, 30 days and then the day before!
Also, we do not delete files/emails if you're over the storage threshold. If you are over, you cannot send or receive emails until your under, but we do not delete anything. Hope this clarifies!
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"Create Split View" issue
PLEASE remove the "Create Split View" feature from the left hand side of the Mail screen, or at least help me find the setting to turn it off. Every time I try to drag an email into a folder, it much too quickly opens the Create Split View window, making it very frustrating to complete what should be a very simple task.
Hi Gary, this is not a feature or addition on our end, but instead your browser, Chrome. This is something Google added. You can disable it under your Chrome Settings. We provided a screenshot to help you!
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Storage issues
How do I f ind out how much storage that I am using? The instructions on your website don't work.
Are you on the old version or new version of the app? In the new version you can check, but the setting is not available in the old version. Thanks.
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Please allow user to block more than 1000 spam emails.
Please allow user to block more than 1000 spam emails. I have exhausted 1000 limit in 6 months with increasing spam mails daily and now can not block any more senders. I am getting 15 to 20 spam emails daily. Or you needs to increase your security.
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Feedback about changes regarding storages
I am extremely disappointed with Yahoo's decision to limit mailbox storage and charge users for additional capacity.
When I originally signed up for Yahoo Mail more than 20 years ago, one of the key selling points was the promise of unlimited email storage. I have relied on that commitment for decades and have accumulated over 30 GB of emails based on the understanding that my storage would continue to be available.
Now I am being told that my storage will be restricted to 15 GB unless I pay for additional space. This feels like a complete reversal of the commitment…
Thanks for your feedback, Em. We do apologize for the changes on our storage limitations. Unfortunately, market changes was our reason for the change. Very sorry!
We did communicate this very early on so you could be prepared! We also have great deleting tools to get your account under the threshold. You can find this under Manage Storage in your Settings.
Last, we still offer the most free storage! If you need to upgrade, we also offer the cheapest plan in the industry. We do apologize as this decision did not come lightly. Thanks again!
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I can't pay for more storage
I can not pay for more storage. I receive an error "Something went wrong. Check your card details and try again.
". Could you please help me to pay?
Hi Maria, let's see what's going on with your account and screenshots of what you're seeing when trying to purchase a storage upgrade. Please email us at oasis.mail.feedback@yahooinc.com. Thanks!
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Search broken by advertisement pane
Fix yahoo web mail search, the dialogue box is reset or closed whenever a new advertisement is showing in the right pane
Hi there, can you please send us a screenshot of what you're seeing to oasis.mail.feedback@yahooinc.com? Along with your browser and browser version. Thanks!
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Storage
I can not fine "Manage Storage" on Desktop mail. I see only the cloud icon with the size but cannot click it. Looks like it is just a static indicator. I need full interactive mange storage.
Can you show us in a video of what' you're seeing and send to oasis.mail.feedback@yahooinc.com? Thanks!
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Storage issues
I have removed quite a few emails that were attached to my main Yahoo email address, but the storage is still showing as 37.4 GB. Please could you let me know why this is so? I was also advised that there is 1TB of storage available for Yahoo, but it has suddenly dropped to 15GB. Please could you let me know urgently, as the deadline is approaching soon.
Hi Atul, yes we have changed our storage guidelines. As mentioned in our communication to you and in our help articles, once you delete emails from your Inbox, you also need to empty your Trash or even Spam folders. Then you will see the number decrease. Thanks.
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get rid of the ads in tge body of my inbox
Get the ads out o the body of my inbox and put them back on the top. This is a nuisance.
Yes, we do have a few ads in our app, but we also offer an ad-free experience (like many apps today) if you upgrade to Yahoo Mail Plus, but of course it's not mandatory. We will also share your feedback with the right team. Thanks.
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SPAM folder numbers
It would be nice if the spam folder showed the number of messages that were in there so you would know to look. There is nothing to prompt you to look there even if something is sent there by accident.
Thanks for your consideration.
Hi Miss Akira, we will certainly share this with the right team. You're correct, we don't show the exact number in your spam folder. Thank you for your suggestion!!
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Please Remove Split View
Please remove split view when dragging emails from inbox to folders.
Hi Rafael, this is actually not a new feature or setting from Yahoo, but instead your browser, Google Chrome. You can certainly disable this under your Chrome settings. Let us know if you need additional help, we can show you screenshots. Thanks!!
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Yahoo Mail storage use display remains unchanged, even after deleting 10,000 emails!
Last week I deleted at least 10,000 emails from the Inbox as well as the Trash folders. However, the cloud storage remains the same at 20.4GB. How can this be? Can the storage use be running correctly? .... or is yahoo displaying storage use that is just high enough to make the customers buy the premium yahoo mail??
Hi Me Me, thanks for the feedback! And can you confirm that those 10,000 emails actually deleted? We are seeing the community deleting thousands of emails at one time and it clogs the backend. Try deleting less emails at a time and see if that helps. And yes, keep emptying your Trash and Spam folders. Thanks!
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Make it easier to delete the AI summaries
I'm trying to delete the AI summary from my emails. This line told me to go to settings, then AI features, but AI features is not on the menu that comes up on my phone. Please advise. I hate these summaries!!
Yes, it's because you are on the older desktop version. We do not have those Settings there, we recommend updating to the newest version and then you'll see those Settings, to turn off AI Summaries. We are currently not adding anything new to the old version as it will eventually be EOLed. Thanks!
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Old emails deleted
I've lost all emails from before 2006. I know that's a long time ago but I had a lot of memorable messages from before that date that I would be keen to read again. Is there any way to recover them? and is there any way to prevent further messages from being deleted?
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Do not restrict mailbox sizes
Your move to restrict mailbox sizes is very bad. It is seriously detrimental to usage.
Especially when you provide no way to identify / manage which are my biggest emails / attachments by size.
We do! Depending on which version you're on, you can find Manage Storage in your Settings, or you'll see it in the left hand navigation (cloud icon). From there you can tap on it takes you to your Storage Landing page where we give you deleting tools to get you under the threshold. Thanks.
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