New Mail



Welcome to our Yahoo Mail feedback forum! This is a place for you to help shape the new Yahoo Mail experience. We review the most popular, feasible ideas from this forum to make positive changes to your Yahoo Mail.

Here are some guidelines for using this forum:

  1. Please search and vote before posting! If your idea (or an idea very similar to yours) has already been posted, please vote for it. Duplicated ideas may be moved.
  2. This forum is for feedback and ideas only. Unfortunately, we cannot provide support here. For support, please visit our help site.
  3. Please do not post personal information (such as email addresses, phone numbers or names) on the forum.

The Yahoo product feedback forum requires a valid Yahoo ID and password. If you do not have a Yahoo ID or the password to your Yahoo ID, please sign-up for a new account.

If you have a valid Yahoo ID and password, follow these steps if you would like to remove your posts, comments, votes, and/or profile from the Yahoo product feedback forum.


  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. When I try to access my contacts it opens the older version of mail in a seperate browser window

    When I try to access my contacts it opens the older version of mail in a seperate browser window

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Responded  ·  Product Support responded

    Currently, Contacts are only available in Classic Mail until the new version is completed. This is expected behavior.

    Thank you!
    Mail Support

  2. ability to add contact directly from email header. why did you eliminate this feature? Duh!

    ability to add contact directly from email header. why did you eliminate this feature? Duh!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Responded  ·  Product Support responded

    If you start typing the name of the contact in the To field, the address should auto-populate. Clicking on the “To” when composing an email will also bring up a list of contacts.

    Thank you!
    Mail Support

  3. Not able to see contacts : https://mail.yahoo.com/neo/launch?action=contacts.

    Cleared cache, cookie everything. Error comes Yahoo Will be right back.

    Checked with few of my friends nearby same problem. I live at Mumbai, India. Friends in US are not facing this problem.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Hello, I can not see my friend's friend's letter sent to me.

    Hello, I can not see my friend's friend's letter sent to me.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Can't change contact names.

    Can't change contact names in New Mail. Can be changed in old mail, but the change does not come across to new.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Make it stop jumping back to the top of the email while I'm reading my emails!!!!

    Every time I begin typing in an email address, the cursor jumps backward, deleting a letter I've already typed. When I try to correct it, it will take the letter, but moving on, continues to jump back and replace letters. Can't stand this new version.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. provide a way of contacting yahoo customer service, preferrably an email address.

    1) Provide a means of sending an email to Yahoo Customer Service. It is next to impossible to do so now. The choices offered for Help Subjects have nothing to do with the issue I am having. 2) Get rid of New Mail entirely; it sucks. Change for the sake of change is annoying. 3) Tell me why Yahoo mail sends emails I want to Spam when I have never told Mail that that source is Spam.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Responded  ·  0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. New contacts are not saving in the contacts list and also having downloading issues

    New contacts were automatically saving in my contact list and hence I did not have to look for it, however I have to put manually everytime I compose a new email.
    I am also facing problems while downloading attachments, either they do not download after clicking download or requires multiple clicks to see the option. I am forced to forward my emails to other email IDs just to download.
    Thank you.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Why is it I can't get to the lower scroll bar to scroll to the right to access my contacts. The select contact window is lousy and has been

    why can't I access my lower scroll bar on the select contacts window and why is it a requirement to have three scrolls in order to access all the contacts. Not an improvement

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Show the contact list. I am not able to find it.

    Show the contact list. I am not able to find it.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    You can access contacts by clicking on the icon on the upper right side (small icon made up of a rectangle with three small stacked squares). This will open Contacts in a new tab of your browser in the classic mail look. You can also access your contacts by clicking on To, CC or BCC when you are in the compose, forward or reply mode or via https://contacts.yahoo.com.

    Thank you!
    Mail Support

  11. When I try to access contacts I get this message- Yahoo will be right back. Our engineers are working quickly to resolve this issue.

    When I try to access contacts I get this message- Yahoo will be right back. Our engineers are working quickly to resolve the issue.

    Can someone help me on this.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Stop requesting access to my contacts

    In the android mobile mail app, it repeatedly asks me, "Allow access to contacts". I can only respond "Not now", but it will continue to come up every time I open the app. Please add a feature that allows me stop the app from asking

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Responded  ·  Product Support responded

    The app requests contacts when opening because it’s looking for contacts’ information to help with composing emails.

    Thank you!
    Mail Support

  13. Not getting emails from cell phone contact

    cannot get emails from contacts cell phone

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Real people to solve Mail issues

    Get live people to deal with issues. Nothing is ever solved via email or blogs.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Responded  ·  Product Support responded

    Hi there!

    A member of our customer service team would be happy to help you resolve this, please visit help.yahoo.com or forums.yahoo.net for further assistance.

    Regards,
    Mail Support

  15. How do I axcess my CONTACT LIST???????

    Where do I find my contact list??????

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Responded  ·  Product Support responded

    You can access contacts by clicking on the icon on the upper right side (small icon made up of a rectangle with three small stacked squares). This will open Contacts in a new tab of your browser in the classic mail look. You can also access your contacts by clicking on To, CC or BCC when you are in the compose, forward or reply mode or via https://contacts.yahoo.com.

    Thank you!
    Mail Support

  16. Where are my contacts now? I can't find them

    Where do I find my contacts now? And further, why do you keep messing with something that works with your new "BETTER IDEAS"?
    You're once again changing what most people liked, like the classic
    portfolio, to an incredible alternative. YOU

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Responded  ·  2 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Return to old mail!

    Leave the **** mail alone. This new mail is ****. Where is the contacts? Am I suppose to search all over the damned place just to access my contacts? You people should learn to leave well enough alone!!!!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    8 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Give me back my old email, this is rubbish. Be careful, his head may explode from stupidity.

    In 40-minutes I couldn't figure out how to ad a new contact to my email.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. email

    How do I post a new contact for email

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Responded  ·  Product Support responded

    You can access contacts by clicking on the icon on the upper right side (small icon made up of a rectangle with three small stacked squares). This will open Contacts in a new tab of your browser in the classic mail look. You can also access your contacts by clicking on To, CC or BCC when you are in the compose, forward or reply mode or via https://contacts.yahoo.com.

    Thank you!
    Mail Support

  20. I relied on contact addresses/emails, now some moron techie gets the stupid idea that's no necessary.

    Did someone complain because of having a convenient list of contacts? I don't think so, you could delete those you didn't want. What techie came up with the elimination of contacts? It's plain stupid and almost moronic Since I have contact over 100 people/places now and then, how am I supposed to find them, go back into past emails? The list was like a directory, speaking of directory, now to get business we have to deal with the internet like Google, Bing, etc., where once all it took is open a yellow page directory and in a minute one would…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Responded  ·  Product Support responded

    You can access contacts by clicking on the icon on the upper right side (small icon made up of a rectangle with three small stacked squares). This will open Contacts in a new tab of your browser in the classic mail look. You can also access your contacts by clicking on To, CC or BCC when you are in the compose, forward or reply mode or via https://contacts.yahoo.com.

    Thank you!
    Mail Support

  • Don't see your idea?

Feedback and Knowledge Base