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I mistakenly marked an e-mail as Spam

I accidently marked an e-mail as Spam and it wasn't Spam. What can I do? I want to keep receiving those e-mails and I'm afraid I won't now. Please help!!!

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Carol shared this idea  ·   ·  Report…  ·  Admin →
Responded  ·  Product Support responded  · 

The best way to resolve this is to mark the emails as “Not Spam”, that way you can train the spam filter to better identify important emails in the future. Also if you use a mobile device or email client to access your mail over IMAP, please check the Spam filters in that application, to make sure it’s not marking important emails as spam.

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  • Katelind C Powers commented  ·   ·  Report

    Based on comments this is an on-going and long standing problem. My own problem is over a month old. Yahoo needs to address this immediately. I really hope someone monitors these comments and gets their rear end in motion to solve the problem.

  • Katelind C Powers commented  ·   ·  Report

    Recently I discovered that Yahoo has shunted to my Spam folder, multiple emails that originate from people with whom I have corresponded for several years. In some cases, these are business transactions, and missing them caused an untold number of problems. I do not understand what you have done to the email accounts but so far it is NOT successful. Please bring back the old Yahoo mail, which was not broken and didn't need fixing. And please make the email alphabetize the list of recipients - instead of listing them in the order they were added to my email account. I would really like a response to this.

  • Daniele Cohen commented  ·   ·  Report

    One of my most important working contact has started to be sent into the spam folder. I've selected no spam several time but they keep being sent into the spam folder. I've tried using filters but they keep being sent into the spam folder. Is there any fix?

    Regards,
    Daniele

  • Taylor Zuniga commented  ·   ·  Report

    As of maybe two or three weeks ago I have been having a LOT of issues with emails being sent to Spam that have no reason to be sent there.

    This includes long-time contacts that I have frequent exchanges with being sent to Spam.

    Even marking an email as not Spam still results in the next 5 emails from that contact being sent to the Spam folder anyway, despite repeated attempts to tell Yahoo that it is not, in fact, spam.

    Adding the senders as a contact does not help either, or if it does help it is only temporary. I have found that I have to add a contacts email address in several times before it remembers that the email is not actually spam. This solution only works for maybe a day before it decides to send it to spam again.

    Please resolve this issue. Am an now monitoring my Spam folder as if it was my inbox.

  • Laura Figueroa commented  ·   ·  Report

    Same here. One of my biggest client is asking why I do not answer her emails. Annoying!

  • James McVay commented  ·   ·  Report

    I have recently found emails from people in my contact list going to my Spam folder. I don't check my Spam folder several times a day, so this means I am missing business offers. Please fix this.

  • Sue D commented  ·   ·  Report

    Had yahoo email account for over 20 years....never had this problem with spam before.
    Contacts going into spam, means I am missing important emails.
    might have to consider changing account which would be very inconvenient,

  • Gary Wernick commented  ·   ·  Report

    have you made spam much more aggressive - just found really important emails in there from the last month

  • Claudine Guertin-Ceric commented  ·   ·  Report

    Emails from my three people at my biggest client, who are all in my address book, keep going to the spam folder. I have marked these emails not spam every single time, and yet they are continuing to go to spam. Even their emails that are replies to emails I sent first are going to spam. I missed a critical meeting because I never saw the invite for it. Totally unacceptable. This is costing me my reputation and income.

  • Erin Dunn commented  ·   ·  Report

    This is affecting the sale of my home! I will send an email and never get a response, only to eventually find that the response TO MY EMAIL was sent to spam. This should never happen. If I initiated contact with someone, I EXPECT their reply to be in my inbox. I've missed at least 3 important emails for our house sale and it could delay or jeopardize the sale. Not cool.

  • Sarah Elizabeth Evans commented  ·   ·  Report

    I don't know what the problem is, I just know that I send an email to someone and lately they respond but it doesn't show up in my inbox, it shows up in my spam folder 3 days after it was sent. I don't have any idea why this keeps happening but email responses should never automatically go to a spam folder and it should show up the day or at least the next day after it was sent. I have important emails that this keeps happening to and it is adding extra stress to my life. I would like it to stop.
    Thank you!

  • Kimberly Solberg commented  ·   ·  Report

    Since there is not "trusted sender feature, the only work around to spam filtering is supposed to be adding them as a contact but since that actually doesn't work, nor does marking it as not spam, this has caused me to miss important billing emails as well as time sensitive medical emails. this is a critical failure of the email delivery system.

  • Kimberly Solberg commented  ·   ·  Report

    I have very important medical emails getting filtered to spam. i have repeatedly marked it as not spam and saved the sender to my contacts and it has no effect. the spam filter seems to be completely broken.

  • Sharon Dilley commented  ·   ·  Report

    I need help. all of the sudden emails coming from my contacts are going to the Spam folder.

    thanks

  • Sharon Dilley commented  ·   ·  Report

    When my contacts reply to my email, it sends it directly to Spam or Junk. Can you fix it?

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