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I have just logged into my Yahoo account for the first time in a long time. All my old emails are gone. I want them back!

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Responded  ·  Product Support responded  · 

If you did not sign into your account within 12 months the account is deactivated. Unfortunately, you will not be able to reactivate it or re-create the same email address. You can always sign up for a new Yahoo account.

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  • Andy Meera commented  ·   ·  Report

    Need urgent help to recover my old yahoo ID
    ****************

    I need to download an offer letter copy from the mail which is essentially required at this time

  • CARISSA LEE commented  ·   ·  Report

    Please allow users to restore email accounts. I log in using alternate methods but my account was still deactivated. Please assist with this as yahoo is my primary account for email.

  • Hershel Sullivan commented  ·   ·  Report

    Stop deleting 10 plus years of emails because you adopted a new policy, and refuse to even try to contact account holders to let them know of your new policy to delete all emails after 12 months of no login.

  • William Robertson commented  ·   ·  Report

    I've had a Yahoo Account for 20 years or around.

    Email correspondence with loved ones who've passed away, memories of travels, and correspondence on creative projects.

    I just logged in to my email account and found:

    "Hurray! Inbox 0"

    A punch in the gut, Yahoo.

    I assume I didn't log in for too long, and years of data were deleted. I see no way to restore, and not even a mention of this event in the cheery UI.

    No way to restore? Disappointed, to say the least. I won't trust Yahoo again.

  • Amanda Robertson commented  ·   ·  Report

    Fix your email so that messages are not deleted. It should be up to the user not Yahoo. If there is space limit then a message should pop up.

  • Anonymous commented  ·   ·  Report

    I am really angry at the deletion of my old emails from my 20 year old Yahoo email account. I want them back, it is a valuable archive.

  • Marionne Abiad commented  ·   ·  Report

    I have been using this email since 10 years ago and everything just disappeared???

    What happened? Return my old email back! I signed in to search for an email that I've receive before but it's gone now.

  • andre andre commented  ·   ·  Report

    YOU VE DELETED MY ACCOUNT!!!!! JESUS CHRIST EVERYTHING IS GONE. not much to do now is it.************** YOU!!!!!

  • J Eastman commented  ·   ·  Report

    Yahoo keeps deleting emails in my husbands inbox. Please help me with finding them. Some were very important!!!
    Is there a setting someplace that might have got clicked on that deletes emails after a certain number of days?
    He originally lost all of his emails back around Aug 19th. He never got those back even though I sent a request to the help desk.

    This is an account he uses everyday. It isn't like he has left it inactive. He needs those emails back!! Please help!
    His email is carruthersdevelopers@yahoo.com
    He got some back from this morning but still would like his old emails back.

  • Jeex X commented  ·   ·  Report

    How about DONT DELETE our emails. I was using a Yahoo site to store information. Logged back in and everything is GONE. WTF!! Done With Yaho

  • Violet Alexander commented  ·   ·  Report

    I just lost all the e-mailed files in a second account due to a health emergency trip abroad. NOT FAIR! I should be able to recover them, Yahoo should be able to do that, not simply delete them and that's it. It shows no respect to their users.

  • Mohan Dhene commented  ·   ·  Report

    Yahoo deleted all my emails due to in-activity. Please restore all the emails as they are very very very important to me.

  • Andrew A commented  ·   ·  Report

    Not only was all of my data removed from my account without any warning whatsoever, but then when I asked about this your customer services representative was extremely rude. She offered no assistance whatsoever, just blamed me for not reading the terms and conditions and remembering them for 15 years since I signed up!

    Not only is this appalling customer service, but this is also an abhorrent business practice. I've worked as a senior IT manager for over 20 years and this is the first time I've ever even heard of a company deleting customers' data without any prior warning.

    It's an extremely simple solution to have a backup email account where such warnings would be sent, and this is standard practice for all other email/data service providers. Even the likes of Outlook implement this process as a matter of course, and for you to have nothing in place to prevent the deletion of every single byte of data in customers accounts (with no backup made to allow for retrieval) is a clear attempt to save money on server space.

    I'm not suggesting that you shouldn't archive clearly inactive accounts, but warnings should be levied for several months beforehand, and the data should be backed up in low cost glacier storage for at least a year before being completely deleted.

    You need to carefully consider your customers' requirements, otherwise myself and many others will be taking their business elsewhere.

  • Nada Sakina commented  ·   ·  Report

    Recently, I tried to remember what emails I've used when I'm applying a job at certain websites, after I tried to restore my account and they sent it to my yahoo mail, the yahoo themselves delete ALL OF MY EXISTING EMAILS JUST BECAUSE I'VE NEVER LOG ON FOR MORE THAN 12 MONTHS! I DON'T THINK THIS IS A RIGHT THING TO DO! PLEASE THAT'S ALL I AM ASKING FOR I CAN'T ASK THEM TO SEND BACK THE CONFIRMATION REQUEST!

  • Emsley Barrows commented  ·   ·  Report

    I write emails to my daughter every year since she was born. The idea was when she became old enough to have her own email she would have this set up and she would have all of the funny stories and events of her life chronicled for her to read. I go in today to check to make sure I remember the password and stuff. and the inbox is empty. Years of memories written out, gone, in a virtual space, taking up so little space...gone. Glad I didn't die while she was super young where these would be the only words she would have to remember me by. Think Yahoo! Think! it couldn't have been more than 8-10 emails spanning maybe 1 written page each. Terrible. You can either find a way to retrieve these emails, or we will be moving her over to gmail. Terrible.

  • Suriya Chennai commented  ·   ·  Report

    Hi I have logged in to my mail box. I could not find my old emails. Its completely empty. I need the old emails. Please help...

  • Anthony Petracca commented  ·   ·  Report

    Where in the ABSOLUTE **** did my entire ******* inbox go?????????

  • Anthony Petracca commented  ·   ·  Report

    Where in the ABSOLUTE **** did my entire ******* inbox go?????????

  • N R commented  ·   ·  Report

    Please have a recovery button built in. I have had my email for years and I only go in every so often. I just logged in after a year or two and everything that I was saving has been deleted. Please help!

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