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Mahya

I don’t understand. I’m in tears. ALL of my emails are completely gone. Even archived ones. My old phone broke with my passwords, and was unable to get on my yahoo and hotmail. Life happens. I never received any type of warning/notification or anything. However, my Hotmail/outlook is fine although the timing was the same as yahoo. How can you do this to people?! I had photos and emails from my grandfather who has now passed. I had important documents. I had emails I absolutely loved and so many photos/memories. Other email services don’t do this to people. I have hotmail/outlook and gmail. You break people’s hearts. Please help restore our emails. Please. And please stop doing this. No one should use this It’s terrible.

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mahya matin shared this idea  ·   ·  Report…  ·  Admin →
Responded  ·  Product Support responded  · 

If an account is unused or dormant for 12 months, it is deactivated and its emails are deleted, more info here: https://help.yahoo.com/kb/SLN2018.html

If this does not apply to you, You can try doing a search or doing an email restore if the email was deleted in the past 7 days.

help.yahoo.com/kb/SLN2552.html

In case you are using a mail client such as Outlook or the Native mobile app, emails may be deleted by that third party client. We do recommend accessing your mail via http://yahoo.com or the Yahoo Mail app to avoid this issue.

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  • wenonah pilapil commented  ·   ·  Report

    Why did you delete all of my emails?! I'm trying to retrieve an account from a different app and now I can't because you wiped my Inbox clean! I hate you!

  • Sarah Malete commented  ·   ·  Report

    I am so incredibly sad that today I logged into my email address that I’ve had my entire life (my dad created it for me when I was maybe 5 years old), and discovered that Yahoo went ahead and “cleaned up” my inbox by deleting every email I’ve ever sent or received on that account. I had virtual birthday cards from my dad, messages from my now deceased grandmother, correspondence with my childhood friends, pictures of my childhood pets, and so much more. It was a record of my childhood. And it was deleted without my knowledge. I think this is just horrifying. And I can’t even contact support because now that is apparently something you have to pay for? This forum was literally the only thing I could find. I am literally heart broken to have lost these emails. This is absolutely awful.

  • Lokesh Chauhan commented  ·   ·  Report

    Unable to see emails before 22nd Dec 2022. Missing emails

  • Laszlo L commented  ·   ·  Report

    Pretty self explanatory, I want my old mails back (even though I guess the only answer I'm going to get is that it's not possible and they are definitely erased...)

  • vashti M commented  ·   ·  Report

    I have had my email since i was 19years so it would make it 23 years, i have lost all my folders for school and work, all my treasured mails is lost. How am I retrieving my old account? How can this occur? How?

  • mum usman commented  ·   ·  Report

    I have a lot of lmportant information there.please help me to recover thanks

  • raxid beruar12 commented  ·   ·  Report

    Yahoo,i cant receive verification code please help me its been 2-3 years.

  • Adeyemi Victoria commented  ·   ·  Report

    Good day yahoo..
    Pls restore all the deleted messages in my inbox.

  • jhon viktor commented  ·   ·  Report

    It's very important, I need My messages so please recover and give me back. Thanks

  • Saman Saghir commented  ·   ·  Report

    I want my previous data pics back. Its too much important for me.

  • nifs ansari commented  ·   ·  Report

    I had lot of important information there. Please help me to recover. Thanks

  • Okoti Mensa Samuel commented  ·   ·  Report

    Please where are my emails i didn't sign in for long-time now when i log in i can't found my past email, why? I need my email.

  • Andrijana Spasov commented  ·   ·  Report

    You deleted all of my old mails just because I didn't use my e-mail adress more than a year. You deleted them without asking me. Shame on you.

  • FEKETE TUNDER commented  ·   ·  Report

    I had lot of important information there. Please help me to recover. Thanks

  • FEKETE TUNDER commented  ·   ·  Report

    Please recover and put back my messeges from inbox. It disapear and I need it. Thank you

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