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Mahya

I don’t understand. I’m in tears. ALL of my emails are completely gone. Even archived ones. My old phone broke with my passwords, and was unable to get on my yahoo and hotmail. Life happens. I never received any type of warning/notification or anything. However, my Hotmail/outlook is fine although the timing was the same as yahoo. How can you do this to people?! I had photos and emails from my grandfather who has now passed. I had important documents. I had emails I absolutely loved and so many photos/memories. Other email services don’t do this to people. I have hotmail/outlook and gmail. You break people’s hearts. Please help restore our emails. Please. And please stop doing this. No one should use this It’s terrible.

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mahya matin shared this idea  ·   ·  Report…  ·  Admin →
Responded  ·  Product Support responded  · 

If an account is unused or dormant for 12 months, it is deactivated and its emails are deleted, more info here: https://help.yahoo.com/kb/SLN2018.html

If this does not apply to you, You can try doing a search or doing an email restore if the email was deleted in the past 7 days.

help.yahoo.com/kb/SLN2552.html

In case you are using a mail client such as Outlook or the Native mobile app, emails may be deleted by that third party client. We do recommend accessing your mail via http://yahoo.com or the Yahoo Mail app to avoid this issue.

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  • Maria Richardson commented  ·   ·  Report

    They just did the same thing to me i lost all my son pictures that passed away i so heart breaking and the worst part is that i was just in my inbox less then a month ago so by them saying my account was inactive is a lie

  • Bhh Kk commented  ·   ·  Report

    Why the **** did you deleted all my previous mails???? Just let it there. I lost an important mails because of your oh so called procedure which is the most stupid one.

  • Allen Carrier commented  ·   ·  Report

    I need what was stored I'm my folder returned. They were pictures of my late wife.

  • Carrie Wells commented  ·   ·  Report

    How could you just delete all inbox mail??? What is wrong with you??? Either put mine back or I’m done with Yahoo!!!

  • KNG Nair commented  ·   ·  Report

    How to retrieve my emails from 2009 to 2013

  • Shana Bush commented  ·   ·  Report

    Notify your users of the possibility their emails will no longer be available to them so your users can have the time and option to archive them as they see fit.
    Logged in and I have a welcome back email however, all of my old emails are gone. Why? How do I locate them or get them back?

  • jeanne wright commented  ·   ·  Report

    Want old email style back and font when we open email

  • Steve Sears commented  ·   ·  Report

    What does most of my inbox mail come into my archives

  • Adarsh Sharma commented  ·   ·  Report

    Please return back my inbox message
    I am shocked there is no past messages in my inbox

  • Anonymous commented  ·   ·  Report

    Please restore my old emails back to inbox

  • gilberto munoz commented  ·   ·  Report

    Yahoo win all the hate Al around the world you guys are the worst who you think you are to erase invaluable memories and documents you guys have not right

  • gilberto munoz commented  ·   ·  Report

    You guy are incredible stupid how you can erase people's email some of them important sentimental buy you didn't care GOOGLE will NEVER do that you are the worst company I'm glad you Carles trash company (yahoo) it's going down I'm really glad

  • Malak Meka commented  ·   ·  Report

    I need my old massage this is very important to me … I can’t open any apps cause I can’t receved any massage on email yahoo !!!!!

  • Ngozi Chukwunyere commented  ·   ·  Report

    Please do this for me as urgent and fast as you can, it's very important

  • zahraa z commented  ·   ·  Report

    Please help me i am not receiving any messages mail I can’t received any email from Facebook to verify account!!

  • Mohammed Owaise commented  ·   ·  Report

    I need my old emails please let me know i can pay for recovery

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