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Mahya

I don’t understand. I’m in tears. ALL of my emails are completely gone. Even archived ones. My old phone broke with my passwords, and was unable to get on my yahoo and hotmail. Life happens. I never received any type of warning/notification or anything. However, my Hotmail/outlook is fine although the timing was the same as yahoo. How can you do this to people?! I had photos and emails from my grandfather who has now passed. I had important documents. I had emails I absolutely loved and so many photos/memories. Other email services don’t do this to people. I have hotmail/outlook and gmail. You break people’s hearts. Please help restore our emails. Please. And please stop doing this. No one should use this It’s terrible.

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mahya matin shared this idea  ·   ·  Report…  ·  Admin →
Responded  ·  Product Support responded  · 

If an account is unused or dormant for 12 months, it is deactivated and its emails are deleted, more info here: https://help.yahoo.com/kb/SLN2018.html

If this does not apply to you, You can try doing a search or doing an email restore if the email was deleted in the past 7 days.

help.yahoo.com/kb/SLN2552.html

In case you are using a mail client such as Outlook or the Native mobile app, emails may be deleted by that third party client. We do recommend accessing your mail via http://yahoo.com or the Yahoo Mail app to avoid this issue.

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  • Carina Olsen commented  ·   ·  Report

    Why have all my emails been deleted?
    Profile login codes.
    All my favorite poetry.
    My autobiography.
    Mail from my friends who are dead and gone.
    Important things I needed to use.
    And most of all, a lot of proof of domestic abuse that I needed for court, it's all gone, you have ruined me.
    Shame on you.

  • calvinetta james commented  ·   ·  Report

    Where are my emails going?? I keep emails I’m my inbox foe easy access but after a few days they disappear, nowhere to be found! Why???? Please help! Why is it doing that? Where are they going? Even when using the search bar to find they are not there!

  • krishan kumar commented  ·   ·  Report

    Please restore my inbox as yahoo deleted all my mails due to my inactivity.
    Those mails were and are very critical for me.
    Pleaseeeeeee

  • Paula Garcia commented  ·   ·  Report

    Very upset that yahoo deleted my emails because you felt I was not using my email often enough! I had very important emails that were deleted. The 7 day recovery is a joke. How about restoring all the emails you deleted without my knowledge or approval?!

  • Cara Stonell commented  ·   ·  Report

    I went on my mails today like any other say and deleted the unopened emails I didn't need. However it's deleted every single email in my inbox and isn't letting me restore them???

  • M M commented  ·   ·  Report

    Please assist me all my old emails where erased. Ome morning i logged in and they where gone. Need help in returning inbox to the way it was. As well as returning removed contacts

  • Angela Wolf commented  ·   ·  Report

    Leave all personal emails in the inbox but delete all business emails. After they are 2 years old.

  • Kar ma commented  ·   ·  Report

    80% of Sent mail does not show in sent box. Sometimes comes in for a minute then disappears. You never know what you have sent because it isn't showing in SENT BOX. Same as many others. I do not see any help in forum.

  • Katharine Greene commented  ·   ·  Report

    All of my emails have been erased and I could not be more upset. I’ve never had such an awful email account as my yahoo. How can anyone do this to a person? with zero warning pictures, videos, and other email content that was very important to me has been erased without my permission. I will contact customer service to see if my emails can be restored but this is unacceptable and I will tell anyone and everyone not to use yahoo mail.

  • Kar ma commented  ·   ·  Report

    Mail that I send often does NOT show in the SENT box. This needs to be corrected!!

  • Maria Richardson commented  ·   ·  Report

    They just did the same thing to me i lost all my son pictures that passed away i so heart breaking and the worst part is that i was just in my inbox less then a month ago so by them saying my account was inactive is a lie

  • Bhh Kk commented  ·   ·  Report

    Why the **** did you deleted all my previous mails???? Just let it there. I lost an important mails because of your oh so called procedure which is the most stupid one.

  • Allen Carrier commented  ·   ·  Report

    I need what was stored I'm my folder returned. They were pictures of my late wife.

  • Carrie Wells commented  ·   ·  Report

    How could you just delete all inbox mail??? What is wrong with you??? Either put mine back or I’m done with Yahoo!!!

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