Basic customer service should be free, not a privilege… I can’t upgrade my service thanks to your faulty app, therefore I can’t get help to give you money? Get real… so sick of companies using AI as the first step to filter out what’s important, when clearly that science is far yet from perfected… in turn you provide a horrific first impression for new, intrigued consumers. Is that what I have to look forward to with your “premium plan?”…. More blatant ignorance… cut cost elsewhere FTLOG… sincerely, concerned consumer