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My name change does not reflect in sent mail

Regardless of what I do, my name will not change on outgoing mail

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Kathy G Maresca shared this idea  ·   ·  Report…  ·  Admin →
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Gathering feedback  ·  AdminProduct Support (Admin, Yahoo) responded  · 

Thank you for your feedback. 

To change the sending name in Yahoo Mail, please follow these instructions: 

https://help.yahoo.com/kb/SLN28072.html

Please note: Some third-party apps have their own sending name setting, which bypasses the Yahoo Mail setting. If the app you're using attaches a different name than the one saved in your Yahoo Mail settings, contact the manufacturer of the app for assistance.


Yahoo Support Team

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  • D BAKER commented  ·   ·  Report

    FAO : Yahoo Support Team

    Is this bug ever going to be fixed? I have updated my firstname, surname and preferred name, but my outgoing emails display the old name.

    Your instructions (https://help.yahoo.com/kb/SLN28072.html) are most unhelpful, in particular:
    -----
    "Please note: Some third-party apps have their own sending name setting, which bypasses the Yahoo Mail setting. If the app you're using attaches a different name than the one saved in your Yahoo Mail settings, contact the manufacturer of the app for assistance."
    ----

    >>> I BELIEVE THE MANUFACTURER IN THIS CASE IS YOURSELVES??? SO PLEASE COULD YOU ASSIST AND FIX! THANK YOU.

  • Carmon Hughes commented  ·   ·  Report

    I cannot change it either, even though I have changed it before. It is annoying and embarrassing! It shows my correct legal name on my end, just not when I send emails.

  • [Deleted User] commented  ·   ·  Report

    I have same problem with this changing name. Im trying change it years but nothing not helpful. So one thing what will help will be leaving Yahoo which not able fix own problem. What else with it? I do not see interest from Yahoo ... So Yahoo wake up and work on your broken issues. Bye

  • Jim L commented  ·   ·  Report

    Hello , I have the same problem and tried the link listed . It does not work , however I am using a older windows 7 computer ....there ICON shows but when I click .....More Setting , nothing happens that I can choose ....Mailboxes or anything else to correct my name...

    I dont know how my name got changed , any help would be great

  • Floyd A McCauley commented  ·   ·  Report

    how long after i change it and save it does it take to really go into effect.. right away or a day or 2.. after I changed it under the account tab this time and the personal info, I sent a test from yahoo mail to my daughter account and still says Dad name..

  • Jennie de Castro commented  ·   ·  Report

    I am also suffering for this same reason. I have changed my name and it does not reflect on the outgoing emails. It's quite frustrating and it isn't professional. Please fix this HUGE issue.

  • Veronica Stephan-Miller commented  ·   ·  Report

    The link given doesn’t work. How do we change the name that shows on sent emails? I’m divorced and really am sick of my married name showing.

  • Ashley Bustillos commented  ·   ·  Report

    I was just looking to provide feedback on this and found this post. So annoying- when i go into my account, it has my name correct, but when i email it has an old name.

  • Becky Gibson commented  ·   ·  Report

    Agree!! This needs to be fixed. I am having the same issue.

  • Ashley Diaz commented  ·   ·  Report

    I am having the same issue, where Ive updated my name in the Account Settings, but it does not reflect on the email name stamp when people receive emails from me. It is very confusing to those recipients who are official and important, where my identity needs to match my email address!!! I really wish they would correct this!

  • Amanda Lane commented  ·   ·  Report

    Please fix whatever is wrong. I've been dealing with this for years as have many people. We update our name under the account info section but the outgoing emails still reflect our old last names. I do not want to just create a new account as I have all my important information going to this email and junk to other emails so I don't need another. Please fix.

  • Tanya Malinina commented  ·   ·  Report

    Dear Sir/Madam,
    There is no option to change your name how it looks for the receiver of hte email.

  • Alli Oluwatoyin commented  ·   ·  Report

    please change my name as it ought to be. When sending a professional mail it looks fraudulent.

  • Shelly King commented  ·   ·  Report

    I have been divorced for 8 years. I changed my last name on my account to KING, but my sent emails are still showing my old last name NEIGHBORS. I need this fixed as soon as possible. thank you

  • Charlie Morton commented  ·   ·  Report

    It says my correct name in setting, but when I send emails it sends my previous name. Going to have to swap providers

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