Very simple get a a new software that recognizes passwords, and information like email address in stead saying we can't identify you even after sending me an SMS password / code that I have put in correctly and you still say you don't know me, you don't know my email says it's unknown .A customer you have had for years sticking with you despite the numerous scams that have taken place where thousands of your customers have had their personal details hacked into. You do not know how to reward loyalty. but from what I see now and your reference of yahoo to be an easy program to work with. I'm sorry but you guys are pretty hopeless when it come to software recognition let alone safety.