I had the two factor authentication set up but I'd lost access to my phone number I'd set it up with. I did not know that that meant I'd have to pay a ridiculous fee to have help with it. I would've done it myself because I do have access to the other email I used but it wouldn't let me reset the password on my own. It sent me to this free article section (which is full of useless articles, none of which help you regain access to your account) or you had the option to call the paid service. Now, there was nothing wrong with the lady who helped me but it is INSANE to pay money to change my password. You've lost me as a customer. I'll be moving my services elsewhere, that's for sure. Just need to get everything squared away first then I'm off. Y'all should really reconsider your weird approach. You're just going to lose customers. Nobody wants all that extra **** that comes with paying for the password change either. You're fooling yourselves if you think that's worth it to folks. My idea? Be a normal company and allow customers to change their own freakin passwords using the secondary email addresses they already have in place!!