I just had a 20 minute convo with Sia in Yahoo CS. She was fabulous, but defenseless against my anger at Yahoo's Lazy, Lax, Inattentive and Unresponsive actions to its members. My issue for > 1 year has been that every time I call Yahoo, the rep tells me my account is "Inaccessible," but NO ONE AT ANY LEVEL of Yahoo can tell me why? I have 247,000 emails in my Yahoo Inbox, so to have many, many reps on CS tell me my account is "inaccessible" simply doesn't compute. They work on the MOTHER SHIP for the love of Christ and all that is holy! Sure, I'll never read 247,000 emails...but they do seem to prove that I've been a Yahoo Mail user for quite a few years. As such, someone, and probably Everyone, at Yahoo CS SHOULD be able to get into my account to help me with whatever my issue du jour is. Further, I signed onto Yahoo+ at some point, but Yahoo STILL badgers me via its marketing department to "JOIN YAHOO+..." I don't believe I ever cancelled Yahoo+, but if I did and forgot, then shame on me. The front line folks on Yahoo CS are almost universally fine, just as Sia was tonight....It's the Higher Ups who are calcified in their belief that Yahoo is Perfect, has NO problems etc, so they see no reason to FIX THE PROBLEMS that we, their users, have no trouble finding! It's a pretty *-poor approach to interactions with their users who, we must rush to acknowledge again, ARE getting Yahoo for free. If the higher ups think that because Yahoo is free, any obligation to make the platform work is removed, they're WAY WAY WAY *WRONG!! Thanks for your attention...and I hope your experiences with Yahoo CS are better than mine have been. Cheers.