According to your subscription offering, even in the free tier, you provide access to Renko, Haikin-Ashi and a few other charts. That's simply not true. These charts are not available and I have this confirmed with your suport team. They are not even available in the paid tiers. This is all the more frustrating and misleading that the chart provider that you cooperate with actually provides these types of charts out of the box.

Either add the chart types or remove them from your offering