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Welcome to our Yahoo Games feedback forum! This is a place for you to help shape the Yahoo Games experience. We review the most popular, feasible ideas from this forum to make positive changes to Yahoo Games.

Here are some guidelines for using this forum:

  1. Please search and vote before posting! If your idea (or an idea very similar to yours) has already been posted, please vote for it. Duplicated ideas may be moved.
  2. This forum is for feedback and ideas only. Unfortunately, we cannot provide support here. For support, please find answers on our help site.
  3. Please do not post personal information (such as email addresses, phone numbers or names) on the forum.

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How can we improve Yahoo Games? Please provide relevant details like game name, device type, or anything else you think is helpful. Thank you for the feedback!

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If a similar idea already exists, you can support and comment on it.

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Enter your idea and we'll search to see if someone has already suggested it.

2 results found

  1. better directions to accomplish that task

    Unable to use my character picture after saving and unable to change from guest to nickname

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    0 comments  ·  Customer Support  ·  Admin →
    Responded  ·  AdminProduct Support (Admin, Yahoo) responded

    Since Yahoo does not have sign-in for players, the accounts used on Yahoo games are temporary. When your cookies and cache are deleted, you will be recognized as a new player upon returning to the game. However, Technical Support at Masque Publishing can issue you a recovery code to re-access your account. They would need your username used in the game and the number of coins in your account. You can email support@masque.com for a recovery code.

  2. my games account with over 2 million coins disappeared

    my games account with over 2 million coins and at level 115 disappeared and now says I am a new user and must start over.

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    0 comments  ·  Customer Support  ·  Admin →
    Responded  ·  AdminProduct Support (Admin, Yahoo) responded

    Since Yahoo Games doesn’t support sign-in accounts, the game uses temporary sessions. This means that if cookies or cache are cleared, the system will treat it like a brand-new player is joining.

    That said, we can absolutely help recover the account! We’ll just need the username used in the game and approximately how many coins were in the account. Once we have that, we can issue a recovery code.

    Please feel free to email us at support@masque.com with those details, and we’ll take care of the rest.

    Let me know if you have any other questions!

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