I have asked more than a dozen times to have this email account switched back to the basic email, and my requests have been completely ignored. With your permission, I would like to ask a question, if I may. Why is it so impossible to switch this account when my other email address is still the basic email (the one I do like)? you say look for the button to switch back to basic email, but there is no such button. I already know there will be no answer to this message. I've come to expect that.