I have encountered problems accessing two old email addresses as I have not used them for over 1 year. I need to access only 1 of them but as I cannot remember the passwords have been unable to. I phoned the help line and was told I would have to have a smart phone to proceed and would need to scan my passport. I was told this was to pass security. I do not use a smart phone for security reasons (I'm a former ICT teacher and aware of all the security risks involved with using them) Also to scan my passport via this method to me is highly risky for my personal security. I suggested that my current email address could be substituted as a contact method and was told no. I said I was prepared to answer other security questions with this method and again was told no. I was told my phone number could be used and explained I had tried this and it only showed me my email addresses I currently use. I was again told I would have to obtain access to a smart phone call back and scan my passport to solve the issue. I did ask to speak to a supervisor and was told there was no-one available. I find this most unacceptable.