New Mail



Welcome to our Yahoo Mail feedback forum! This is a place for you to help shape the new Yahoo Mail experience. We review the most popular, feasible ideas from this forum to make positive changes to your Yahoo Mail.

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  1. Now my mail won't update on my i phone. Please fix this problem.

    Need to fix the problem ...error message says " the connection to the server failed". This happened suddenly yesterday on both of my i phones.

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    If you are using the Yahoo Mail App, please uninstall and reinstall the app.

    If you are using the iPhone’s built-in mail app please remove your account and re-add it.

  2. How to delete filters

    While you can edit a filter. Where is the delete a filter button. In the new interface, where is the ability to delete? The interface changes seem to be window dressing and add no apparent functionality.

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  3. Filters with Multiple Email Accounts - Impossible to set up

    Filters - Filters in the Classic Mail were fantastic - super simple to implement and I had a LOT of them (to the point my inbox was clean, containing the important emails only). The upgrade removed ALL of my filters - and creating new ones can only be done in the settings menu. I have multiple emails (a business email account and personal) linked to a single account - the business one doesn't even list its own folders in the new filters option in settings (yet I am clicking on settings from that account). I am very close to moving…

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  4. *****@yahoo.com

    open my email ****@yahoo.com

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    1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    All of you available help options are through the Contact Us link on the help pages (help.yahoo.com)

  5. Stop disabling messages and links disabled in spam. I often want to see them, even if they are spam. I don't appreciate censorship

    I don't want links and messages disabled, nor to have to make a message 'not spam,' in order to view it. I don't want it in my inbox, but I do want the option to view it to be mine. Sometimes viewing spam, alerts as to what is 'out there,' and sometimes spam gets through Yahoo filters. I want to be able to identify spam that may have entered my inbox. Yahoo should not be censoring my email; putting it in the Spam folder is sufficient. I check that folder frequently and, as a responsible adult, am intelligent enough to…

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    1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
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    1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    On mail.yahoo.com the settings gear icon can be found on the right side of the email screen. Once you click on it a new menu window opens. In that smaller window, you have the More Settings. Click on that. An entire new settings window opens and on the left side of the screen click on Mailboxes. In the middle, you see your email address, click on it and on the right side a new menu appears. The “your name” setting is the first in the list.

  7. Your directions for changing password is useless.

    How about get someone there who knows what they are doing. You instructions for changing a password is ridiculous. It DOESN'T WORK! You have no "Change Password" link which you claim to have. It just keeps circling you. Don't tell me to go to help because that is where I went and your process is incorrect! You must want to loose customers.

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    In case you have the Account key Setting enable, you will have to disable it and then change password.

  8. will not let me create a new account or delete an alias.

    tried several times to delete an an alias as I really wanted it as an account. would not delete.
    tried to set up a new account and it would not do that either. told me I had too many failed attempts! Only failed attempts were caused by Yahoo not creating an account or deleting an account. created it on gmail, no problems.

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  9. How do you get the new email version to stick?

    Is there a setting to make the new email redesign to load as default?

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  10. On the top of your email page I can archive an email. But on the left side of the Yahoo email page I do not find archive,

    Place an archive section on the left side so I can find the emails I wanted to archive,

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    If you scroll down on the left side of your mailbox you should see the archive folder and all of your folders (under “Views”).

  11. larger font setting does not turn on

    Setting Email Writing to default large text is not changing the font size, despite the new setting stays

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
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    1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Please contact us on Twitter @YahooCustomerCare or on Facebook by sending us a private message. Search for Yahoo Customer Care and click on the messenger button to get in touch with us.

    Thanks!

  13. how come all my mail comes into my trash box -please help

    i dont have one ,just need help ,instead of the run around

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  14. Can you get the message preview to work? I have it turned OFF and whenever I restart Firefox, the message previews come back automatically.

    Can you get the message preview to work? I have it turned OFF and whenever I restart Firefox, the message previews come back automatically. When I go to turn it off again, I can see that it IS off, but stupid Yahoo mail is showing the previews anyway. #bringbackclassic

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Please try clearing the browser cache and cookies. If the issue persists, try using a different browser.

  15. Spam forwarding

    When I select a folder for blocked senders emails to be forwarded to - Settings - More - Security - Add - the folder changes back to INBOX after saved. VERY USELESS. PLEASE FIX

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Please clear the browser cache and cookies. If the issue persists, try a different browser.

  16. Switch to New Mail

    I am not able to switch from Basic Mail to the New version as there is no link or nothing that says 'Switch to newest version of Yahoo Mail' anywhere on the page. I have gone in to the settings and there is no option to switch there either....

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  17. Settings under Mailboxes

    I have removed additional email address however it still shows under settings, mailboxes.

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for reaching out. First, please try clearing your cookies, cache and history: https://help.yahoo.com/kb/sln27197.html

    After that, use a desktop computer/laptop and go to mail.yahoo.com on a preferred browser and follow these steps:

    1. Click the Settings icon Image of the Settings icon..
    2. Click More Settings.
    3. Click Mailboxes.
    4. Select the account you’d like to disconnect.
    5. Click Remove mailbox.
    6. Click Remove mailbox again to confirm.
    7. Click Save.

  18. Mail pro unavailable in Serbia

    I cannot choose Serbia under countries to set payments for Mail Pro.
    Please help.

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for contacting us. Please sign in to Yahoo Mail using a desktop computer and going to mail.yahoo.com on a preferred browser. Go to “Settings” → “More Settings” and in the left side of the page, if available, you should see “Yahoo Mail Pro” just behind “Social accounts” feature and you can try it for free.

  19. Why am I creating a NEW PASSWORD when the next time, it is no longer accepted??????????

    NO MORE AUTHENTICATING a NEW PASSWORD to having to create a NEW ONE the next time I want to check my mail???????????

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  20. Quit being so stupid and making yahoo email so dumb!

    So now there is no longer the option to attach a url. You have to go back to how it was in the dark ages and copy and paste it into your email and the person you are sending it to has to copy and paste the url into their browser. What did you do hire grade school developers to come up with the mess that this latest "update" has turned yahoo email into. It's a disgrace and horrible.

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    In order to add a URL in the mail compose window click on the link icon on the bottom of the screen, next to the “B” (bold).

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