New Mail
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navigation tabs above messeges
i lost my mail, contact, calendar tabs above my inbox view. now when i click on the calendar on far right, it won't open..UGH help please
If needed, take a look at the browser troubleshooting steps in this article to see if that fixes the issue.
https://help.yahoo.com/kb/account/fix-problems-yahoo-working-properly-sln2891.html
Thank you!
Mail Support -
I can no longer log into my email on my own computer without a code?
I am incredibly angry that I can no longer type in MY email and MY password without a bunch of steps to actually log in. I have to check my email several times a day on a laptop and a desktop. How is this better? What is going on? After 20 years do I really have to get a new account.
If you’re unable to sign in, please visit our official Yahoo Account Help Central page for the available recovery and support options: https://help.yahoo.com/kb/account/SLN2051.html
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In the New version of Yahoo Mail, you can sort by Sender from the dropdown Sort menu above the message list.
Thank you!
Mail Support -
Navigation after deleting a message
Clicking an email open and deleting it, would've expected the navigation to return to the previous page (inbox items). Now it showed the next message right after deleting, might be confusing if the emails are the same title replies, since the user didn't navigate to the other message in the first place.
To change this setting, go to Settings-Viewing email-After moving a message.
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I want to be able to access my old emails please. All of them.
I want to be able to access old emails.
Hi there,
You should be able to access any mail you have not deleted, regardless of the date from an active mailbox. To access your oldest mail, click on “Sort” on the top left of the message list and select “oldest to newest”
Please see the following help article for details on how to search for mail by specific criteria, such as date range or folder:https://help.yahoo.com/kb/new-mail-for-desktop/sln28067.html
Thanks,
Mail Support -
How do I forward an email I have received?
How do I forward an email I have received?
Hi there,
The “Forward” icon is the small arrow pointing to the right at the top of each mail. To forward an email you have received, simply click on the forward icon, enter the address you wish to forward the email to and click send.
Many thanks,
Mail Support -
Missing icons in Inbox make it harder to navigate
I hate that I can no longer click a search icon in the inbox to find all emails from that sender. The same goes for the missing trash icon as well. Managing email is now very cumbersome. It might be time to look for a better email provider.
These icons are still available, you’ll have to hover over the emails and you will see the magnifying icon and the trash icon and you can click them.
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I am trying to set up a search engine how do i do it?
I am trying to set up a search engine how do I do it on yahoo?
We recommend using Yahoo Search: https://search.yahoo.com/
For help with Yahoo Search, please go here: https://help.yahoo.com/kb/search-for-desktop
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view password
Would you please make it easy at least to nav to change pw rather than oh I "forgot my pw"?
You can change your password from the Account Info page or by following the steps in this link:
https://help.yahoo.com/kb/SLN2047.html
Thank you!
Mail Support -
Open my mail directly to inbox page. I do not like to be one click away from my inbox. Please fix this!
Please let me open my mail directly to the inbox. I do not want to be 1 click away.
Make sure you access your Yahoo Mail by going to mail.yahoo.com and that you have the ‘’stay signed in’’ option checked on the sign in page. Also, keep in mind that if you clear your cache, cookies and history, you will need to sign in again.
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Yahoo mail has no button for changing language from Chinese to English....YAHOO HELP doesn't even have the answer, either!
Yahoo mail has no button for changing language from Chinese to English....YAHOO HELP doesn't even have the answer! HELPPPPPPP !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
An account’s language is determined by where the account is registered. In this case, it can’t be changed. However, if your account was in English but suddenly changed to Chinese, you can let us know on our Community forums:
Thank you!
Mail Support -
Everything is highlighted. Please stop. When I select "move" all options are highlighted and it makes it very hard to read.
Everything is highlighted. When I select and email or a folder, everything is highlighted. I cannot make it stop. Clicking outside the boundaries doesn't help either. Please stop highlighting everything. It is as if I have clicked and held the mouse over random information that I have not actually selected. (different than the background color that shows when multiple emails are selected). All the highlights are driving me absolutely crazy. Please help - Make it stop.
If you still find that the issue is happening, please see this help page for troubleshooting:
https://help.yahoo.com/kb/new-mail/fix-problems-mail-sln28075.html?impressions=true
Thank you!
Mail Support -
If you still find that the issue is happening, please see this help page for troubleshooting:
https://help.yahoo.com/kb/new-mail/fix-problems-mail-sln28075.html?impressions=true
Thank you!
Mail Support -
With multiple accounts, it doesn't return you back to the main Yahoo page when you log out like it used to.
I'd like to just get back to the main page when I log out on the multiple account page.
Hi there!
A member of our customer service team would be happy to help you resolve this, please visit help.yahoo.com or forums.yahoo.net for further assistance.
Regards,
Mail Support -
stop redirecting away from mail and telling me where to vote
Whenever I try to change email accounts I get directed to a Yahoo page telling me where to vote. I've already voted (thank you) and I just want to read my email. It happens every time today. Way to go Yahoo, keep it up and I'll be forced to abandon you bunch of yahoos.
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Where did the Log Out link go? How do I log out of my email???
Where did you move the Log Out? How am I supposed to log out of my email???
You should be able to log out by hovering over the Profile Picture icon and selecting Sign Out.
If you still find that the issue is happening, please see this help page for troubleshooting:
https://help.yahoo.com/kb/new-mail/fix-problems-mail-sln28075.html?impressions=true
Thank you!
Mail Support -
Where is the log out button
How do I log out of yahoo mail? Am I on an embargo ( get in and stay in)?
It should be there. If you are not seeing the “sign out” button try these troubleshooting steps:
https://forums.yahoo.net/t5/Tips-and-tricks/Email-doesn-t-work-or-runs-slow-in-Yahoo-Mail/m-p/441893#M2Thank you!
Mail Support -
Navigation Glitchy
On the mobile app I am unable to go back 1, 2, 3, or 4 days to search for an email I need to respond to. The app keeps adding in emails while I am navigating. This causes me to get lost. Also you keep asking for my list of contacts. It will be a cold day in **** before I consent to do that. It is none of your business. I stay with yahoo because everyone knows this as my email. But I can just as easily go to gmail. Please stop.
The Mail app syncs with our servers to retrieve new messages as they come in. It might help to search for the email using the Search bar at the top. This will keep the list from getting updated.
Thank you!
Mail Support -
unread right
Like most of the changes but this one things keeps me going back to classic. The ability to right click and mark as read. Now it is 4 clicks. Maybe make the buttons at top configurable so I could mark unread without going into the...
Best case bring back the right click.
Thanks
In New Mail, you can select an email and use SHIFT+K to mark it as read.
Thank you!
Mail Support -
You FORCED me into your new mail. BRING BACK THE OLD MAILBOX. ******** for doing that. ********
You FORCED me into your new mail. BRING BACK THE OLD MAILBOX. ******** for doing that. ********
This help page explains how to switch back:
https://help.yahoo.com/kb/switch-back-previous-version-yahoo-mail-sln15936.html?redirect=true
Thank you!
Mail Support
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