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775 results found

  1. Mail gets worse not better. Now when I click to open an email, the system bounces, changes order so if I double click, I open the wrong one.

    ow when I click to open an email, the system bounces, changes order so if I double click, I open the wrong one. I have to wait, hunt for where the email moved visually, find it and click again. What happened to "one click"

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    1 comment  ·  Other  ·  Admin →
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  2. Deleted content i wanted

    How about get all my saved emails and photos back..my brother is dead now..and my son won't ever be a baby again...tons of stuff I wanted..all just gone.. I'm soooo upset

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    0 comments  ·  Other  ·  Admin →
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    Hello there,

    We are sorry to hear about your loss!

    If an account is unused or dormant for 12 months, it is deactivated and its emails are deleted, more info here: https://help.yahoo.com/kb/SLN2018.html

    If this does not apply to you, You can try doing a search or doing an email restore if the email was deleted in the past 7 days.

    help.yahoo.com/kb/SLN2552.html

    In case you are using a mail client such as Outlook or the Native mobile app, emails may be deleted by that third party client. We do recommend accessing your mail via http://yahoo.com or the Yahoo Mail app to avoid this issue.

  3. What the F is wrong with you password system?

    I literally verified my email passw last week and when I went to log in today it didn't recognize the passw THAT WORKED 5 FREAKING DAYS AGO!!!!!!!!!!!!!!!!!!! Before you think I'm computer dummys, I've been working in IT for over 15 years. It's not me! Do you people test this **** before you push it out?

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    0 comments  ·  Other  ·  Admin →
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  4. 20 years of email disappeared

    20 years of Email disappeared! I have always had an internet security service monitoring my time online and never had my computer hacked, but Yahoo Mail was hacked repeatedly and Yahoo forced us to change our passwords after they learned they had been hacked. Yahoo would not let me reuse a prior password each time they reported their security had been breached and demanded we create a new one. So often this occurred, I had forgotten to record my most recently adopted password.

    Today I was able to reinstate my unforgettable password and gain access to my Yahoo Mail account…

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    0 comments  ·  Other  ·  Admin →
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    Hello there,

    We are sorry to hear about your loss!

    If an account is unused or dormant for 12 months, it is deactivated and its emails are deleted, more info here: https://help.yahoo.com/kb/SLN2018.html

    If this does not apply to you, You can try doing a search or doing an email restore if the email was deleted in the past 7 days.

    help.yahoo.com/kb/SLN2552.html

    In case you are using a mail client such as Outlook or the Native mobile app, emails may be deleted by that third party client. We do recommend accessing your mail via http://yahoo.com or the Yahoo Mail app to avoid this issue.

  5. signing in and booted out

    stop booting me out of my emails when i just signed.

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    0 comments  ·  Other  ·  Admin →
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  6. Beware of phishing scam

    I just want to alert you that there is an email going around that I think is a phishing scam. The email is supposedly being sent by ATT and/or Yahoo, but the sender is ****************. It has links that my McAfee anti-virus software says are unsafe.

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    0 comments  ·  Other  ·  Admin →
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  7. Mail/Spam

    Why is it not posible to retreive deleted spam mail. An email that was not spam was in the spam folder and got deleted that should not have now i have no way of getting this important email back.

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    27 comments  ·  Other  ·  Admin →
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  8. We're glad you're here

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    8 comments  ·  Other  ·  Admin →
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  9. lost my password.

    One can no longer recover one's password. All that's available is having a code sent to one's phone and then typing in the code. This has locked me out of my netflix account as it keeps asking for my yahoo password (it's linked to my yahoo account.) I am in the process of moving all of my important email out of yahoo and into gmail. Then I will close this account. Extraordinarily stupid, not to mention it's discriminatory towards people without smart phones (like my mother).

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    36 comments  ·  Other  ·  Admin →
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    Responded  ·  Product Support responded

    If you need to reset your password, you can follow our online system here:

    https://help.yahoo.com/kb/sln27051.html

    If you can’t sign into an account and are unable to recover it online, we offer phone support through our Yahoo Account Pro service:

    https://productcentral.yahoo.com/products/yahoo-account-pro-help/?ncid=mbr_ryhacqdis00000015

    If you’re seeing a prompt to get a code each time you log in, you may need to turn Account Key off:

    https://help.yahoo.com/kb/account/sln25921.html

    Finally, if you feel your account has been compromised, you can follow these steps to secure it:

    https://help.yahoo.com/kb/SLN3516.html

    Thank you!
    Mail Support

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    111 comments  ·  Other  ·  Admin →
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  11. what do you do to delete emails when you can't delete them anymore,they will open but can't be deleted,just started this Dec.26th 2019.Help!

    I don't have an Idea I have a problem that's not listed on anything Yahoo describes. Maybe I'm the first but I can.t delete any mail now. It just keeps building up. It doesn't even show it as being read once read. Help Please.

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    0 comments  ·  Other  ·  Admin →
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    Responded  ·  Product Support responded

    Please try clearing the browser cache and cookies. If the issue persists, try using a different browser and see if the same thing happens. If it does, please reach out to us on Twitter (@YahooCare) or on Facebook (Yahoo Customer Care) and we’’l take a further look.

  12. NEED OPTION TO DELETE STORED HISTORY OF RECENT ACTIVITY

    Hi, this is about one's Yahoo Account Info/Recent Activity (accessed from upper right menu in Mail)

    Most important, need option to delete stored history under Yahoo Account Info/Recent Activity

    I see it stores activity indefinitely, going back a decade in my case

    Nobody likes private history stored indefinitely on server w/o their control of the data

    Thanks, J

    P.S.
    In addition, though this feedback related to Mail thru the menu, on the https://help.yahoo.com/kb/account page, there should be added a new feedback button more specific to Yahoo account features

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    0 comments  ·  Other  ·  Admin →
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  13. STOP BUGGING ME about LastPass

    Every time I open my Yahoo mail I get a pop-up nagging me to try a 30-day trial of LastPass. I already have a LastPass account, so STOP ******* BUGGING ME.

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    0 comments  ·  Other  ·  Admin →
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  14. phone app

    The new phone app takes forever to load on my Galaxy 7 and when it finally loads, the messages are 5 hrs old. To get new messages, I have to constantly swipe from the top down, wait for the circle, then finally I can get a message that is recent. I would like my old app back please. Also, there is no HELP in the app on the phone.

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    0 comments  ·  Other  ·  Admin →
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    Responded  ·  Product Support responded

    Please try uninstalling and reinstalling the app. If the issue persists, try switching from WiFi to Mobile data. If you still see loading issues, please use the “give feedback” option in the app (tap on your profile picture and scroll a bit down) to send this to our engineers directly.

  15. privacy

    who have you the right to show my phone number/??? i have never connected my email account with any personal info!!! thsi is a violation of my personal info and have reported it!!

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    1 comment  ·  Other  ·  Admin →
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    Responded  ·  Product Support responded

    We take your concerns seriously, so we have a dedicated team to address this type of inquiry. Use the steps below to contact a specialist directly.
    Go to our Privacy Policy at https://policies.oath.com/
    Click Privacy Center on the left.
    Scroll down to the bottom and click feedback form.

  16. old account

    here is my issue last year my ex girlfriend put a account key pass on my old phone which at this time i no longer have that phone or phone number i am trying to get in my old email account i talked to one of those get human people how the **** am i suppose to remember what i put on my old email account profile this suck because i need to get a couple of things off of there then i am going to delete that account and keep my current one so if you have any ideas…

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    1 comment  ·  Other  ·  Admin →
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  17. Not an e-mail issue but, feedback none the less. When viewing comments now, pop ads now appear, blocking ability to read. Fix it.

    Not an e-mail issue but, feedback none the less. When viewing comments now, pop ads now appear, blocking ability to read. No way to close the ad; it's stays in the way and won't move. Fix it.

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    1 comment  ·  Other  ·  Admin →
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    Responded  ·  Product Support responded

    Please try the following:
    1. clear browser cache and cookies
    2. disable ad-blocker
    3. update browser or make sure you have the latest version
    4. try a different browser.

  18. My birthday on yahoo not right, I wanna editing this .. I wanna to edit my birthday

    My birthday on yahoo not right, I wanna editing this .. I wanna to edit my birthday

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    7 comments  ·  Other  ·  Admin →
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    For security reasons, it isn’t possible to update or change the date of birth listed on your Yahoo account, even if you entered it incorrectly when you first registered your account. You’ll need to open a new account if you’d like your account to reflect your accurate info.

    Thank you!
    Mail Support

  19. Prove you're not robot

    Why you would need to prove you're not robot, from a private verified location for a long ttime, used only for one id..? And, that too on a very first try with one id..??
    You would throw this check only multiple (so many) ids used from a same location, and that too from a public, or unverified location..!!!

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    7 comments  ·  Other  ·  Admin →
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    If there’s something unusual about your sign in or recent activity, we’ll ask you to go through another verification step after you’ve entered the correct password. This helps protect your account from unauthorized access. You may be prompted to get a verification code on your Yahoo app, recovery phone number, or recovery email address for any of the following reasons:

    https://help.yahoo.com/kb/SLN8923.html

  20. Where is the customer support?! bye yahoo, hello gmail!

    So you cannot get ANY assistance from Yahoo now without paying them money?? No thank you. I cannot get into my email, which I need to be able to do to access my bank account. You want to take money from me just to talk to someone. I've tried to send an email or contact customer service any other way but I am unable to do so unless I sign up for the pro service. Absolutely absurd! Save yourself the trouble and switch to gmail.

    They close out every complaint about this as "reviewed" and I have seen no solutions…

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    Responded  ·  Product Support responded

    We’d love to offer free phone support to everyone, however, free phone support is an expensive service to maintain for a free service. Most free email providers do not have any option for phone support. We care about our users, and wanted to be able to have phone support for those who want the live agent experience, and have worked hard to put together a plan that has value for everyone in order to achieve that.

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