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How can we improve the Yahoo Play App for iOS?

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9 results found

  1. Never received my reward

    It’s been 2 days and I never received my reward that I claimed.

    1st ranked

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    96 comments  ·  Bugs, issues, or error messages  ·  Admin →
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  2. Points not updating

    4th ranked

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    10 comments  ·  Admin →
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    Information Requested  ·  Product Support responded

    Hello,

    Sorry to hear your points are not updating.

    In your next post, can you provide some more details of when and how this occurs so we can investigate.

    We look forward to hearing back from you soon!

    Regards,
    Yahoo Play team

  3. Gift card

    I had an incorrect email on my account, I redeemed my points for a $5 Starbucks card and when it said the email it was sending to I realized I no longer had that email I since then added my new one but is there anyway of getting my $5 Starbucks that was sent to my old email.

    7th ranked

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    4 comments  ·  Admin →
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    Information Requested  ·  Product Support responded

    Hello Louisiana,

    Thanks for your post!

    Please review this help article: https://help.yahoo.com/kb/play-app-for-ios/manage-redeem-yahoo-play-points-sln29172.html?impressions=true and if you don’t receive an email with your gift card or coupon redemption code within 24 hours or you have a problem using it, please contact:

    Tango Card Customer Support

    1.877.558.2646 Monday – Friday 7:30 AM – 5 PM Pacific Time

    Or email CS@tangocard.com

    Thank you,
    Yahoo Play

  4. Points?

    What’s with so few points/games being offered this last week??
    Thanks-

    17th ranked

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    0 comments  ·  Admin →
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  5. Account

    I had a suspicious activity pop up so I deleted all my accounts so I only had one but when I try to buy a 10 amazon giftcard it said suspicious activity again.yahoo please this is the 5 giftcard that I had wasted my time on

    12th ranked

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    1 comment  ·  Admin →
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  6. It’s not adding up

    I have been on this app and participating weekly for about 2 months yet this is the first time that I’m seeing awards are sold out in less than 24 hours of the point reset! This is not adding up somewhere also because if we’re only allowed to earn 5,000 points a day then how are the gift cards between 6,000-12,500 points getting sold out in the window of 24-36 hours after the point were reset? Ok I understand the 6,000-10,000 point items running out after the 24 hour mark but the 12,500 point Amazon gift cards are gone?? Yet…

    17th ranked

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    1 comment  ·  Dislikes this feature  ·  Admin →
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  7. ???

    Along with hardly any games this week, just tried playing one and no answers came up with the question ????
    Getting a lil sketchy...

    22nd ranked

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    0 comments  ·  Admin →
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  8. My Gift Card was used already

    I received the gift card within 24 hours. Once I tried to add the Uber GC to my account it said used from another account. I even reached out to the gc company, emailed Monday still no response. So disappointed!

    22nd ranked

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    0 comments  ·  Bugs, issues, or error messages  ·  Admin →
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  9. No sound

    Sound does not work without headphones.

    22nd ranked

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    0 comments  ·  Bugs, issues, or error messages  ·  Admin →
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    Information Requested  ·  Product Support responded

    Hello!

    Thanks for your post!

    Unfortunately, we are unable to replicate your sound inquiry. For more information on the Yahoo Play app, please visit our help pages (https://help.yahoo.com/kb/play-app-for-ios). There you can ‘Contact Us’ with additional information so we can provide you support via email.

    Have a great day!

    Regards,
    Yahoo Play

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