I have issue to log in to my account but there is no free online support via email or chat box. There is chat box but it does not help. Your service page with various hints does not help either. I did not find any tips how to sove my issue. I beliver it can be resolved only by removing current signing in method. Why i have to pay for VIP service for one time issue or call international number (I do not live in US). Was very surprised and dissapointed that there is no email of technical support