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  1. return to old format please

    6th ranked

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    Gathering feedback  ·  2661 comments  ·  US Yahoo News  ·  Admin →
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    Anonymous commented  · 

    Big companies that ignore their customers Do go out of business.
    I have been using Yahoo Mail for 18 years.
    Today I'm not happy, because you changed the "look" of one of my yahoo mail accounts. Apparently there is no way to change it back. My other 2 accounts have not changed, so that explanation is hard to believe.
    I know this is a waste of time. I'm not sending an email to a responsible customer service rep who will read it and respond back to me. Your customer service people (on the phone) cannot help me. When a company tells me with their treatment of me that I am not important to them I have no choice but to take my business elsewhere.
    I think you are going to mess up my other accounts and treat me badly. Today I will open an email account with another company. I will slowly migrate my email contacts to the new account. It will take a year or so to move all my communications. At some point I will be gone. Completely.
    You will have lost a loyal long term customer.

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