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  1. for the second time my money is gone and they (Yahoo) says I see you are new.. over 1.3 mil I had not impressed one bit

    4th ranked

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    1 comment  ·  Yahoo Games  ·  Admin →
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    Yahoo Admin commented  · 

    Hi there, sorry to hear that you're having issues. Can you please reach out to support@masque.com for a resolution?

  2. how can i get my yahoo games masque publishing id back? I had an account and id and looks like it was erased.

    4th ranked

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    2 comments  ·  Yahoo Games » Customer Support  ·  Admin →
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    Yahoo Admin commented  · 

    Hi there, sorry to hear that you're having issues. Can you please reach out to support@masque.com for a resolution?

  3. Please fix Texas Hold'em (No Limit) (Your 4/26 update ruined the game)

    38th ranked

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    1 comment  ·  Yahoo Games » Bugs or Errors  ·  Admin →
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    Yahoo Admin commented  · 

    Hi there, we're sorry that you're having issues with this game! Please contact support@masque.com via email for help.

  4. Is this even a supported product? It's buggy as heck. I agree that single deck BJ is totally rigged. IThen, I pay for chips and someone m

    9th ranked

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    2 comments  ·  Yahoo Games » Bugs or Errors  ·  Admin →
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    Yahoo Admin commented  · 

    Hey Chuck, can you please reach out to support@masque.com to resolve this issue?

  5. Computer lacks knowledge!

    79th ranked

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    4 comments  ·  Yahoo Games » Bugs or Errors  ·  Admin →
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    Yahoo Admin commented  · 

    Hi there, I'm sorry that you're having this issue! In which game is the computer making improper plays?

  6. Account and Chips deleted

    21st ranked

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    1 comment  ·  Yahoo Games » Bugs or Errors  ·  Admin →
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    Yahoo Admin commented  · 

    Hi there, sorry to hear that! Can you please email support@masque.com? They will try and resolve this for you.

  7. Thank you for coming back!!!! How do I change my name for games it gave me a name I don't like

    2nd ranked

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    12 comments  ·  Yahoo Games  ·  Admin →
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    Yahoo Admin commented  · 

    Hi there, glad to have you back! Can you please email support@masque.com? They will try and resolve this for you.

  8. I had over $68000 and now it is gone. what the ****?

    9th ranked

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    1 comment  ·  Yahoo Games  ·  Admin →
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    Yahoo Admin commented  · 

    Hi there, sorry to hear that! Can you please email support@masque.com? They will try and resolve this for you.

  9. Question about scratch off tickets in casino

    79th ranked

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    0 comments  ·  Yahoo Games » Customer Support  ·  Admin →
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    Gathering feedback  ·  Yahoo Admin responded

    Hey there, the envelopes with 3 7's are slots tournament invitations. Once a player reaches level 6, the slots tournament rooms are unlocked (the purple rope is removed) and the player can join in free tournaments using the invitations.  Hope this helps!

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