Karen S. Berliner
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Dear Yahoo Customer Service,
I was prompted by Yahoo to try the "new version" for my email management. I clicked on it and boom I was taken to a new version. After giving it a fair try for a few days, I find it to be very difficult to manage. Specifically, the colored icons to the left of every email in the list is very distracting; having the delete to the far right is less than ideal as it takes longer to determine one is deleting the correct email; also the group-by-date format is gone and it's all one big scroll. There are more problems but these are my top 3 complaints. Of course I want to revert back to the version I was previously using but it is not available!!! This is terrible! My only choice is "old version" and this new one. First, the new version is less than optimal and in my opinion is in no way an improvement and second, the option to go back to the previous version is not available! Please 1) improve the new version to allow a user better customization so that I could make it appear in a way that is more functional for me and 2) provide the user the ability to go back to the previous version -- if that is just not possible because you can't support it, then give the user a strong notice that tells the user "if you try this new version, you can't ever go back to the one you are currently using." Honestly, from a customer perspective it felt like a trap. I did speak to customer support about this, I asked the person to provide this feedback and the person told me that she is not allowed to take any feedback. So, another recommendation is to allow the customer support people the opportunity to provide feedback. I am very frustrated with Yahoo.