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Dirk Hofmann

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  1. Your service is valuable but not $35 annually valuable. Please reduce the cost or lose customers.

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    Gathering feedback  ·  31 comments  ·  Yahoo Mail Pro  ·  Admin →
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    Dirk Hofmann commented  · 

    Today I tried to ask a question about my Mail Pro-subscription. I hopped from one screen to the next and could not find any place to ask my question.
    This is what Yahoo promised me when I subscribed : "Premium email experience with priority support and an ad-free inbox" - there is ABSOLUTELY NO SUPPORT.
    No way to contact "Contact a specialist" … I went through a number of permutations in the never-ending [and extremely customer-unfriendly] menu and ended up not getting anywhere.
    This is what $35,- buys me ? An hour of frustration and anger ?

    If Yahoo wants to charge for service then it will have to provide service. Other service providers do and they can be reached for help.

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