Yahoo needs sme actual customer support.
I have had an account for nearly 20 years, and I have been locked out due to "suspicious activity" by Yahoo.I am being prompted to send an email to the secondary account I have listed. I no longer have the secondary email account that I listed when setting up the account nearly 20 years ago.The chat, help forums, and community articles that Yahoo loves so much are completely useless. Due to the complete lack of customer support, my only option for accessing the account is to somehow gain access to an email account that I had with a company that went out of business many years ago, and no longer exists.I am effectively locked out of an account that I have had for nearly 20 years through no fault of my own. No, I have not and will not list my phone number with Yahoo. After multiple security breaches, there is no way in **** that I would put any further personal information on Yahoo. I will simply have to move to mor professionally run company.
Yahoo proudly offers help channels where you can find answers to many of your technical questions. While technical support by phone isn’t available, depending on your question or issue, we may be able to help you through email, chat, help articles, or our Yahoo Help Community forums.
If you’re looking for assistance, the best place to start is by browsing or searching our help articles here on Yahoo Help Central. You can also click Contact Us and choose a product to see the available support options. If you’re on a mobile device, tap Support options | Contact us.
Please review this help article: https://help.yahoo.com/kb/SLN27069.html for more information.