Its definitely not yahoo that is the problem, its the audience. The readers are so toxic and one sided to the point that they are inhumane.
People are so insensitive, to the point it does become cyberbullying. This is true, so long as the majority agrees with their views, no matter how vile their comments. I think what may help: 1. People with alias names should not be able to comment, they are the worst commenters. 2. The comments posted should be posted temporarily for the public (permanently to their account), and then vanish after at the minimum of 5min. This gives all an opportunity to get positive points seen fairly and not drowned out, negatives isolated, and hopefully reduce a vicious cycle of commenters.
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Venita commented
My comment above is solely in regards to: Any individual written responses (comments).
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Irene commented
Right now, we have the ability to vote comments up or down. The only ones that get voted up, that I've seen, are those correcting misinformation in the article. For instance, where the article says "Trump called the coronavirus a hoax", the top comment will say "Here's where Snopes explains this Yahoo article is lying." with a link. That's not hateful. That's just correcting Yahoo's lies. Hateful is allowing defamation to continue, uncorrected.