Adjust your automatic email deletion system
You seem to have a policy where you just delete ENTIRE email accounts worth of emails due to 1 year of inactivity, I don't know if you've ever met someone who has spent a decent amount of their life living around the internet or not but this policy is pretty horrendous for some of these people, some have emails going back to very young in their lives and its not even mentioned sufficiently, I went to see if my late mother had sent me anything in the past on my FIRST EMAIL only to find it is completely cleared. I am devastated and was completely unalerted and unwarned that this would happen, I don't demand permanent storage of all emails but man where was the alert? unreal
Depri Derpinson commented
I want to clarify this wasnt an EXTENDED period of time, I had accessed that email only a year or so prior for a similar purpose, it was by far my most extensive record of events in my life.