stop charging for customer support
Charging a subscription for customer support is ridiculous. I changed my cell phone number and got a new phone unfortunately due to yahoos log in procedures I couldn't log into my account any other way besides text verification. The only option left was to call a premium service number which basically force me to buy a subscription to unlock my account. To be honest if I didn't have some important things connected to my yahoo email address I would have told yahoo to go to ****! Bad form Yahoo bad form.....maybe you should offer a free option to speak to someone! I will be removing myself asap from anything yahoo related
Milton Green
shared this idea
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Trisha Cate
commented
Absolutely messed up! Had my account for over 16 years, been logging into it on the same computer almost daily, and literally the same day I got a new phone number my account suddenly asked for a secondary verification. Now, I was entering in the correct email, correct password, using a known (over 10 years) device. It just wanted a secondary verification, which I could not do because I no longer had access to my old phone number. Contacted "customer support" had to send them my ID to verify I was me. No issues there... They COULD fix the problem, but ONLY if I paid for the $12.99 monthly Premium Customer Support Access. ARE YOU SERIOUS?!?!?! After a 30 min phone call, I am done with Yahoo, should have ditched it years ago. (That was my first problem) All because of a technicality and a new monthly subscription they are basically forcing me into if I want to regain access to my account. I can't even, I am still dumbfounded. You would think that an active email of 16+ years would mean something, most definitely not. Will never use Yahoo for anything again. I only made this account so I could comment on this stuff.