REAL, live cusatomer support.
Instead of a bot sending us to a pay for line, how about giving us immeadiate EMERGENCY support if some Javascript error locks us out and blocks YAHOO sign in by name. It's YOUR company taking the hit, after all.
Clifford Deal
shared this idea
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Trisha Cate
commented
Absolutely messed up! Had my account for over 16 years, been logging into it on the same computer almost daily, and literally the same day I got a new phone number my account suddenly asked for a secondary verification. Now, I was entering in the correct email, correct password, using a known (over 10 years) device. It just wanted a secondary verification, which I could not do because I no longer had access to my old phone number. Contacted "customer support" had to send them my ID to verify I was me. No issues there... They COULD fix the problem, but ONLY if I paid for the $12.99 monthly Premium Customer Support Access. ARE YOU SERIOUS?!?!?! After a 30 min phone call, I am done with Yahoo, should have ditched it years ago. (That was my first problem) All because of a technicality and a new monthly subscription they are basically forcing me into if I want to regain access to my account. I can't even, I am still dumbfounded. You would think that an active email of 16+ years would mean something, most definitely not. Will never use Yahoo for anything again. I only made this account so I could comment on this stuff.