Live agents to monitor comments instead of the algorithm
I've posted this in Feedback on several occasions and mentioned it in the comments section. You need live agents to monitor the comments instead of the algorithm. The latter doesn't work. Numerous times I've had to revise comments or even had them rejected and then see people use the same word for which I was rejected and it was allowed.
But what prompted me this time was that I saw a hateful comment that was so egregious and blatant, far more than anything I have ever said; it was bullying at its most extreme. Belittling the person, insulting his manhood, telling him that he was so weak and wimpy that all he did was "choke the chicken." It was disgusting, And yet it was allowed! So, I reported it.
You need live people to monitor the comments.
Tom Calarco
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