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196 results found

  1. Attachement Issues - virus (Recieved emails from Yahoo in the past regarding this)

    I have a problem with my account and believe this is due to a virus. I have tried to report this through your 'help' section but I'm unable too. No-one to report it to only a list of trouble shooting ideas for common problems. I need this malware removed - I am unable to view previously sent attachements ect.

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    0 comments  ·  Performance  ·  Admin →
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    Responded  ·  Product Support responded

    Yahoo takes curiosity seriously, we scan each attachment. We do recommend you exercise caution when opening and viewing attachments. We also recommend getting an anti-virus and scanning the computer or laptop.

  2. Delete key on my keyboard no longer works reliably to delete messages

    Yahoo Mail used to let me delete messages from my inbox by hitting the delete key on my keyboard, rather than clicking on Yahoo's delete button. Recently this has stopped working all the time. Sometimes it still works when I hit delete once, sometimes it works if I hit delete multiple times, and sometimes it doesn't work no matter how many times I hit delete. Can you please restore the previous functionality? Having to click on Yahoo's "delete" button is more cumbersome than just hitting the delete button on my keyboard.

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    Responded  ·  Product Support responded

    Could you please try using a different browser and see if the same issue occurs?

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  4. New Yahoo email is nonfunctional, please return to the old version

    New Yahoo email is nonfunctional. I have NOT been able to use my email since the "mandatory" switch, last week. If I didn't have so much business related emails stored in my Yahoo email, I would just get rid of this service altogether. This is truly sad....seeing that I have been using yahoo for close to 20 years....I have never been this dissatisfied with Yahoo EVER....until now

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  5. Push notification

    I am using third-party mail applications on my android phones. Those apps indicate that Yahoo mail doesn't provide push notification service att all.

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  6. my mail is not displaying correcrtly

    my mail is not displaying correctly fix it

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  7. larger reading area..smaller ad area..the ad takes up room and cuts into reading the message

    larger reading area..smaller ad area..the ads take up to much room,cutting off the message

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  8. Clearing History

    When clearing the History to Span & Regular E-mails, when the bar shows up, is it not suppose to do something that shows that the History for each are being deleted because it does nothing. I can't tell if it actually deleted or not. Please fix or go back to the original way of clearing. At least I can see that ALL have been deleted and not still stored in the mailbox.

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    Responded  ·  Product Support responded

    We recommend using a different browser like Chrome or Firefox. Internet Explorer is no longer a supported browser.

  9. what causes yahoo to freeze up, email and yahoo---why when deleting one email it goes and deletes 1 or 2 more

    what causes yahoo to freeze up, email and yahoo---why when deleting one email it goes and deletes 1 or 2 more

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  10. Frustrated

    I have tried to find an email address to send yahoo cloned phishing emails and all I get is a useless expert system which does not help.
    Even this feedback is pretty poor as it leads the user.

    I do not have tome to go round and round in circles looking through things I can fix myself.

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  11. my yahoo not working, correct password, says invalid, correct mobile phone, uh ah, correct email, not working, kindly please fix it, you're

    my yahoo not working, correct password but invalid, correct mobile phone, uh ah, correct email, not working, kindly please fix it, you're wasting my time to login to my account grrrr

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    Responded  ·  Product Support responded

    We do not handle account-related information through this forum since it was designed for feedback. Please use the Contact us form on the help pages (help.yahoo.com) in order to get in touch with one of our support colleagues.

  12. searching

    I am moving away from Yahoo slowly due to the lack of robustness from the search results. I am copying and pasting exact email addresses that I am looking for FROM AN EMAIL IN MY INBOX and it won't show up. Also need to be able to search across ALL mailboxes. Like if I accidentally deleted an email (always).....searching should find it. This account was my very first email address, and therefore has sentimental value. There is also tons of history in this account but I CANNOT ACCESS IT because the search feature is useless, which means this account is…

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  13. internet explorer 11

    Stop forcing me to change to switch from IE (latest version) to Edge. Edge is an immature product.

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  14. Allow documents to be attached

    Yahoo has not been working for days. Each time I try to attach a document, it gives me an error message. I am going to use Gmail instead. At least then I can attach documents.

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  15. The new mailbox I was forced to use has a serious problem, it flickers on and off each time I move the mouse to do any action.

    It is upsetting to use..it flickers on and off at all times, each time I move the mouse to type, look at an email or ANYTHING the screen goes off and on and off and on. This is a serious problem and I will change to another mail provider unless I can have the previous settings restored.

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    Responded  ·  Product Support responded

    Please try the following:
    -clear browser cache and cookies
    -update browser
    -if the issue persists, try using a different browser

  16. OAuth and Outlook

    Received eMail from Yahoo that security upgrades will not allow use of Outlook. That puts long time users of both AT&T mail and Outlook in a position to choose between the two unless this impasse is fixed.That is a market share strategy Yahoo/AT&T might want to reconsider and postpone until resolved.

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    Responded  ·  Product Support responded

    Please DM us a screenshot of the email you received on Twitter @Yahoo Care or on Facebook on the Yahoo Customer Care page.

  17. " can not send this message"

    I get the message saying "this message can not be sent" AFTER it has already been sent

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  18. i can not see my emails on my computer

    i can not see my emails on my computer, but i can see them on my phone, why?

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  19. When will Yahoo and Xtra in New Zealand play nicely again. You are continuing to block each others emails which is incredibly frustrating f

    When will Yahoo and Xtra in New Zealand play nicely again? You are continuing to block each others emails which is incredibly frustrating for all users, totally unprofessional for both companies and preventing important messages from getting through. Stop acting like spoilt brats and deal with the issues - own them - you made the mess now clean it up.

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  20. No longer can preview attachments

    The preview feature no longer works - so I now have to download each attachment now? You have truly shot yourself in the foot Yahoo - please fix the preview pane if you don't change anything else in this new awful website.The classic worked so much better and was a pleasure.

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    Responded  ·  Product Support responded

    Click on the attachment and it should open the preview on the right side of the email window.

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