New Mail
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Mail keeps scrolling!!
to where I cannot reply to some emails. I scroll down and then go to type or send a email and it pops up to the top
The problem may lie in your browser and this article should get you up and running:https://help.yahoo.com/kb/SLN2891.html
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the death of disposable email address
fix the edit feature for disposable address. You have killed the disposable email system and you continue to misrepresent that fact. I created the address without the au at the end and sent it to one of my disposable address .... surprise I didn't get it.. So I tried editing an old address and despite and edit link - it doesn't work0
Really what was a great function has gone for no reason [guess you wanted to stop people using disposable address] Which leaves me wondering if yahoo with its ever increasing faults and and constant disregard for users is…
Once you create a base name, it’s locked into your account and cannot be edited or removed. If you’d like a different base name, you can create a new Yahoo Mail account and add 1 base name to it. More details here: https://help.yahoo.com/kb/SLN28338.html
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customer care
the executives are not well trained. i have made a complaint but they give me the reply which is not related to my complaint. they reply like a mad. please improve it. try to understand the customers problem.
Thank you for your patience while we reviewed your feedback.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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Starred email becomes un-starred!?!?!
I had several starred emails and all of a sudden they all became UN-STARRED.....WHEN ARE YOU FIXING THIS CORRUPT MESS YOU CALL AN EMAIL SERVICE?!?!?!?!?
If you still find that the issue is happening, please see this help page for troubleshooting:
https://help.yahoo.com/kb/new-mail/fix-problems-mail-sln28075.html?impressions=true
Thank you!
Mail Support -
Where did reply all go??????
please put back reply all, this is really a problem...
You should be able to see the “Reply all” button. Have you tried general browser troubleshooting or a different browser? If not, please try these steps to fix this issue: https://help.yahoo.com/kb/sln2891.html
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important emails from registered email ID going to spam
Important emails from email IDs that are registered are going to spam causing very serious issues for me. Please ensure that people who email me / whom I email often are not marked as spam IDs irrespective of the content. This is a very serious issue.
To learn more about why emails to go Spam, check out our Tips and Tricks post on the subject:
Be sure to use the Spam/Not Spam buttons in the web and app to make help the filtering process.
Thank you!
Mail Support -
When I delete an E-mail, I expect it to stay deleted, not show up again at some later date.
Is this a Yahoo thing or a Google thing? Either way it's an annoying surprise.
If you still find that the issue is happening, please see this help page for troubleshooting:
help.yahoo.com/kb/sln2891.html
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Allow option "NO images"
I'd like to turn OFF images all the time.
Image download eats up huge amounts of battery and interfere with my ability to do a quick scan of contents.
I prefer the old approach - turn on image PER EMAIL, as needed.
The option in Settings to turn OFF images (radio button) - doesn't work.
You can go to Settings-More Settings-Viewing email and scroll to the ‘’Show images in messages option’’ and select ‘’Ask before showing external images’’.
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where are the smileys ? can't find them with that version
where are the smileys ?
To insert smileys, open the Compose window then click on the Insert emojis icon, from the bottom of the window.
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Email tab closing when I don't want it to
It's impossible to work on multiple emails at the same time because emails that I have open CLOSE on their own when I go to refer to another email or search or Send an email. This email is not usable at ALL!
The problem may lie in your browser and this article should get you up and running: https://help.yahoo.com/kb/SLN2891.html
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yahoo supports scam emails!!!!!!!
Scam emails. Stop supporting emails .Why do yahoo allow the obvious scam emails into mail box
Check out our Tips and Tricks post for any emails go (or don’t go) to the Spam folder:
Thanks!
Mail Support -
alias system broken
fix the broken alias system, I am losing emails and game accounts cause my alias email now doesn't work, even if I switch to the other version of yahoo mail it still won't let me add my own alias address as a disposable address cause its already in use... by me, so I cant use it
Sorry for any inconvenience. First, please clear your cookies, cache and history. After that make sure to check this article: https://help.yahoo.com/kb/new-mail-for-desktop/create-edit-delete-disposable-email-addresses-yahoo-mail-sln28338.html
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My inbox is showing empty
My inbox is showing empty.
I logged in after around 3 months.
Please help on priority.
We want to look more into this issue. Please send us your Yahoo email address on a private message via our customer support handle? https://www.facebook.com/YahooCustomerCare
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Please clear the browser’s cache and cookies. Make sure you are signed in to your account and also keep in mind the guidelines for comments: https://help.yahoo.com/kb/SLN2292.html?redirect=true
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I have received numerous facebook notification mails. But those notifications mails are not related to my FB account
I have received numerous facebook notification mails. But those notifications mails aren't related to my FB account. They're someone elses Facebook notifications having same name as mine.
Please refer to the following help article: https://www.facebook.com/help/225089214296643
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This sounds like an issue for the Facebook support page: https://www.facebook.com/help/
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Hi there,
This help page explains how to disable/enable conversations:
https://help.yahoo.com/kb/new-mail/sln28055.html
Thank you!
Mail Support -
The related documents that you sent as a reference in recovering my emails is not applicable considering that I have not deleted all my mail
Your reference materials for mail recovery is not applicable to my situation. I have not deleted all my mails. It was lost when you change the version of yahoo. Please recover all my mails.
I recommend that you switch my account to the previous version of yahoo.
If an account is unused or dormant for 12 months, it is deactivated and its emails are deleted, more info here: help.yahoo.com/kb/SLN2018.html
If this does not apply to you, You can try doing a search or doing an email restore if the email was deleted in the past 7 days.
help.yahoo.com/kb/SLN2552.html
In case you are using a mail client such as Outlook or the Native mobile app, emails may be deleted by that third party client. We do recommend accessing your mail via yahoo.com or the Yahoo Mail app to avoid this issue.
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The Converstaion/Thread viewing was a VERY BAD IDEA!
Stop linking all the responses in the same email chain. I can't stand this new format. If I want a particular response, I'll open it.
Here’s information on how to disable conversations: https://help.yahoo.com/kb/SLN15878.html
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Harassing text can't be blocked... help...
Some guy keeps sending me texts. I had blocked his email but now it's back and I can't find the block email tab. Any help would be so appreciated.
To block a specific address, go to Settings-More settings-Security and privacy then click Add.
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