6311 results found

1. Suggestion to Allow Retrieval of Deleted Emails and Contacts After Account Restoration

   Hello Yahoo Team and Community,

   I hope this message finds you well. I am writing to propose a feature that would significantly enhance the user experience for those who have had to restore their Yahoo accounts.

   Proposal:
   Allow users to retrieve all of their deleted emails and contacts after restoring their accounts using the same email address.

   User Benefits:
   When users regain access to their previously deactivated or lost accounts, having the ability to recover all deleted emails and contacts would be invaluable. This feature would ensure that important communications and connections are not permanently lost, providing users with a seamless transition back to their restored accounts.

   Yahoo Benefits:
   Implementing this policy would greatly improve user satisfaction and loyalty, showcasing Yahoo’s dedication to preserving and protecting user data. It would also strengthen Yahoo’s reputation as a reliable and user-centric email service provider.

   Technical Considerations:
   To implement this feature, Yahoo could introduce a secure backup system that temporarily stores deleted emails and contacts for a specified period. This system would ensure that data can be retrieved safely upon account restoration, following strict verification processes to confirm the user's identity.

   Security Measures:
   Given the importance of data security, this process should include multiple layers of verification, such as:

   Confirming previous ownership through security questions or recovery information.
   Using two-factor authentication to ensure the rightful owner is accessing the data.
   Request for Consideration:
   I respectfully request that Yahoo consider implementing this policy change. It would address a significant concern among users and further reinforce Yahoo’s commitment to user satisfaction and data integrity.

   Willingness to Help:
   I am more than willing to provide any additional information or feedback to support this suggestion. Thank you for considering this request.

   Thank you for your time and attention to this matter. I look forward to hearing the thoughts of the Yahoo team and community members on this proposal.

   Hello Yahoo Team and Community,

   I hope this message finds you well. I am writing to propose a feature that would significantly enhance the user experience for those who have had to restore their Yahoo accounts.

   Proposal:
   Allow users to retrieve all of their deleted emails and contacts after restoring their accounts using the same email address.

   User Benefits:
   When users regain access to their previously deactivated or lost accounts, having the ability to recover all deleted emails and contacts would be invaluable. This feature would ensure that important communications and connections are not permanently lost, providing users with a… more

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   Reviewed  ·  2 comments  ·  Other  ·  Delete…  ·  Admin →

2. SPAM FILTERS THAT WORK

   When I set up filters for spam, they are not blocked. Please fix it so filters actually filter. I don't know what happened to Yahoo Mail or how my email was compromised, but I am sick of getting the same spam **** even after setting filters.

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3. Unable to reactivate

   Unable to reactive account.
   Account was deactivated. When trying to resign up again, it says its in use.

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
   Reviewed  ·  AdminAnonymous (Admin, Yahoo) responded

   Hello there! We are sorry to hear about this issue. In order to look more into it, please feel free to check help.yahoo.com. For further information, you can also reach us on Facebook (Yahoo Customer Care) or X.com (@YahooCare).

4. Password retention

   Make yahoo mail retain a password so I don't have to change it every time I check my mail or have to use three different ways to sign in to read my mail

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   Reviewed  ·  AdminAnonymous (Admin, Yahoo) responded

   Hello there! We are sorry to hear about this issue. In order to look more into it, please feel free to check help.yahoo.com. For further information, you can also reach us on Facebook (Yahoo Customer Care) or X.com (@YahooCare).

5. whatsapp

   Security - there should not be an option to use another app, like whatsapp, if we haven't set it up. I do not use whatsapp, won't use whatsapp, so please remove it from my verification options. We should be in control of where our stuff goes. If you are seeing an account other than what we have already setup you should say "We noticed you have such and such account, would you like to use it?" That let's us know there is an account out there if we have never set it up then you asking to send verification code there subjects us to possible highjacking of our email.

   Security - there should not be an option to use another app, like whatsapp, if we haven't set it up. I do not use whatsapp, won't use whatsapp, so please remove it from my verification options. We should be in control of where our stuff goes. If you are seeing an account other than what we have already setup you should say "We noticed you have such and such account, would you like to use it?" That let's us know there is an account out there if we have never set it up then you asking to send verification code… more

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   Reviewed  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →

6. About Yahoo mail receive

   We are the customer service team of an e-commerce company, some of our customers use Yahoo mail, but they often can't receive the customer service emails that we reply to, and we hope that Yahoo can provide a whitelist or technical support

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   Reviewed  ·  AdminAnonymous (Admin, Yahoo) responded

   Hi there! Sorry to hear about the issue. We have a page made when other email have issues sending messages to Yahoo accounts: https://senders.yahooinc.com/contact/.

7. spam

   Despite being a Yahoo Plus subscriber, I am now receiving more spam on a daily basis than I have in the last 15 years combined.

   While I understand there is an option to block up to 500 domains, this feels like an inefficient solution, as the sheer volume and variety of spam emails make it an impractical battle to fight. Given that Yahoo Plus is a paid service, I expect a more robust and effective spam filtering algorithm to help mitigate this issue.

   I kindly urge the Yahoo Mail team to review and enhance its spam filtering system to better meet the needs of paying subscribers like myself.

   Despite being a Yahoo Plus subscriber, I am now receiving more spam on a daily basis than I have in the last 15 years combined.

   While I understand there is an option to block up to 500 domains, this feels like an inefficient solution, as the sheer volume and variety of spam emails make it an impractical battle to fight. Given that Yahoo Plus is a paid service, I expect a more robust and effective spam filtering algorithm to help mitigate this issue.

   I kindly urge the Yahoo Mail team to review and enhance its spam filtering system to better… more

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8. Apple Mail no longer syncing with anything yahoo

   Apple mail and yahoo mail no longer syncing. I use apple mail on my phone throughout the day to delete junk mail When I eventually open yahoo on web (or even the app) all the junk mail that I delete in apple mail is still slowing as unread mail in yahoo. This only became an issue after the "redesign" launch. This is an issue regardless of if you revert to the old layout or use the new design. Was never an issue before, clearly a bug that no one QA'd. Fix this!

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9. Make it possible to delete EVERY AD I DON'T LIKE

   EITHER stop showing me ads for TEMU or make it possible to delete them. If you don't, I'll just stop using Yahoo altogether.

   You're not the only game in town.

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10. Please move the Delete and Spam choices further away from each other. Touch laptop keeps spaming my good emails...

    12/14/24 Please move the Delete and Spam choices further away from each other. My touch lap top keeps spaming my good emails. Then I have to try and remember which ones were spammed and contact the sender..

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11. Add a 'Contact Us' option so people cane email support directly.

    I need to ask an important question but I can not find a 'Contact Us' email address for yahoo.

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12. unblock domains

    There are too many domains that are blocked. I cannot get any OTPs from Facebook to log in to my account. I cannot get any OTPs from UPS to log in to my account. :(

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13. Offer users ability to identify when large quantities of emails are deleted

    All of my sent mail from September 2019 through September 2023 has been deleted, and I do not know when (or how) this could have happened. All sent mail before that and after that are visible through the mobile app as well as the yahoo.com site. Can these be restored? Can we be notified when something like this happens?

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14. WANTED: All Emails & all Category Folders & all Contacts: All Recovery & Restore

    September 2, 2024

    Posted at 9:10 p.m. (EST)

    PLEASE DO NOT REMOVE or DELETE - Not a Duplicate

    {This post is not intended to put "shame nor blame" on anyone nor throw someone/anyone under-the-bus, on-the-side-of-a-bus, in-front-of-a-bus or on-top-of-bus. It is not to, will not, can not, could not, would not or should not harm. }

    This post is a follow-up to a previous Contact Support Ticket Case - call to 1-800-760-1284.

    Re: Multiple Requests for Download of All Email Account information

    The Email Account Download request was initiated and submitted from the Yahoo email Dashboard by clicking My Account, viewing my "Personal Info", then a click on the Top Navigation under "Privacy controls" scrolling down to "Manage your information" selecting the "Download and view your Yahoo data". This was done on June 30, 2024; July 4, 2024 and July 12, 2024. I'd received the confirmation emails that the Data was available for download.

    I had received by email on July 12, 2024 that the Download Data Request was cancelled, not by me after I'd just been reviewing my Yahoo email account the day before July 11, 2024. Upon logging back into my Yahoo email, I noticed there were no categorized folders I had created over the last two decades in the left navigation bar. All Folders gone, all of the emails {sent/received} that were within the folders, all gone and over half of my email contacts gone. I've been opening/accessing my email account with Google Chrome web browser with the Basic user layout/interface feature; no beta or enhanced user layout feature.
    Unfortunately, Yahoo did not give any email account holder any options (length of time to take any action {to delete account, disable features, save/download data\emails or move\transfer, with email to a recovery email on the account to save, download or delete email account).

    I've got screenshots of this activity, but the forum doesn't allow anyone to upload or attach to their post so that the Techs and Digital content teams can view to review.

    All I know is that on July 11, 2024, I was able to visually see all my contacts, emails and over 20 customized/personalized folders with emails in them.

    The most important technological/digital practices, succession, backup urgency is to ensure and make sure to have the Yahoo Servers do a Backup multiple times during the day and at the end of each business day during this any type of Re-launch of a new website user interface (UI) for the new end-user experience (UX) to be able to conduct an Email Account Recovery beyond 7 days and 6 months. This will give the email account users enough time to be 1) notified, allowing call-to-action. 2) request a complete/full download of their email account information beyond the limited data files (.json or .txt) and ALL of their individual from 1 to 10,000 Emails (Received & sent) and ALL of their saved email account Contacts information.

    Ms. A__, a Yahoo Help CSR could not do anything to assist from her end to fix a "possible glitch" [no Server backup copy or recovery of mine or other email account]. The email information has to be sitting/stored on (DAM) Data Asset Management software (old or new), Micro-chipped conductor Hardware drive or on many of the Yahoo Email Servers in multiple locations (7 continents). There has to be some data Backup of those Servers, DAMs or microchips for past, at least 10+ years or more before the Restructure/Re-Launch of the Yahoo Email project began.

    I've opened another case ticket #3157----, directed by Ms. A__, through the appropriate] Yahoo web page to submit a new Email Recovery case. At this time you may need to physically go and dig into a physical information technology vault at HQ in Burbank, CA to get the saved data.

    Keep in mind, that when I made a call to the Yahoo Customer Help line, it automatically alerted me as well as others who call, "This call may be recorded for quality assurance or training purposes", thereby allowing the call to legally be recorded. Take a listen to the conversation as there was communication with complete transparency so that there would not be any misunderstanding or what said misconstrued or misinformation exchanged.

    This post is not intended to put "shame nor blame" on anyone nor throw someone/anyone under-the-bus, on-the-side-of-a-bus, in-front-of-a-bus or on-top-of-bus. It is not to, will not, can not, could not, would not or should not harm.

    It is a when things go awry, technical programming development and (CWE) maintainability hard to believe "unfortunate" lesson.

    Going forward all companies need to make sure there is a Backup of the Backup of the Backup with cyber security coverage of any/all business, customer/end-user, and intellectual/copyright property information. Plans should be to make sure nothing or something is completely lost. We have unpredictable environmental and national factors that could go beyond our control. There is always some type of technical hardware and software component failures. Then there is the every second, minute, hour, day, weeks, months, and years of Identity-theft Breaches because of compromised\breached computer systems.

    When there is a product or service glitch or breach in one company it will have a negative domino effect directly or indirectly upon the other connected parties/businesses.

    Businesses need to be prepared. Don't put all of your trust of information storage on fail-proof microchip conductors, hardware/software components including servers, CPUs, internal\external attached/unattached data drives (USBs included). Too much on anything will cause a rapid breakdown and unreliability safety issues.

    It is with great hope one or many of the left in good graces retired Senior Yahoo Technology Executives or outstanding performing past/current Sr. Techs will walk you through a fail-proof research, revise and recovery plan/strategy/tactic.

    Inform me what you find and discover from an old/previous email account system that can be uploaded/reloaded on a separate server partition. And what was done and was recovered.

    It is expected that it could take some physical time to investigate, reload a pre-July 4, 2024 all saved "Basic" and "Premium" email accounts Data Property Backup that was done on a/any Yahoo server and Database Asset Management System, even further back as far as 10-12 years, so that others and my email restoration for case is resolved. The complete restoration of information could involve any Yahoo email accounts that were closed and/or breached. Once the Data backup is reloaded onto the servers in separate partitions, it can be parsed to separate those "Non-active or Invalid" accounts from the "Active" Basic and Premium email accounts.

    Of course, bring in the Internal Corporation communications team, to send out "official" email notices to both the active and associated email addresses informing the Yahoo Account holders.

    This is my suggested\recommended and constructed communication letter, as follows:

    ---

    Attention: Yahoo.com email user(s)_____,
    We were so excited to give you a new experience. We have heard your voice
    through our online Forum. We appreciate your honest and heeded feedback.
    We are hearing (words) and listening (taking notes).
    
    Thank you for choosing to use our Yahoo.com Email services.
    Your voice from good and bad experiences with any of our service
    will help us to bring and provide a better quality, inclusive, and fully operated properly and secure functional communication space.

    Upon our unfortunate and untimely discovery, during the Yahoo email
    NEW user features layout upgrade our systems were not properly prepared to take
    on the all-encompassing technical aspects without some unintentional oversight
    in several important areas of software development and technical maintainability.

    We ask that you be patient with us and support teams as we
    attempt to recover any part of your email account information from our repository data management systems prior to the new Yahoo user layout launch.

    It is with some assurance of our software, databases, and technical teams
    to be able to provide positive updates to those that were unfavorably impacted.
    There is no need to contact our Technical Support teams during this time. If
    you need to open a Case Ticket regarding your email account, please do so.

    Any and all cases will be logged/recorded allowing us to be able investigate, mitigate and remediate the issues appropriately.

    Although the suggestions for new features have been posted in this forum, those
    will be reviewed after recovery and recourse is finalized.

    Again, thank you to our 25 Billion users of "Yet Another Hierarchical Officious Oracle".

    ---

    
    (v/r) Very Respectfully,
    
    M.K.W., M.B.A. (She/Her)
    Digital Communications Technologist 2Decades
    {Invaluable/Available to work with\for a Long-standing Enterprise}
    
    P.S. - From Ven. Fulton Sheen (Hallow App)
    "Patience is power. Patience is not an absence of action; rather it is "timing."  
    It waits on the right time to act, for the right principles and in the right way."
    

    September 2, 2024

    Posted at 9:10 p.m. (EST)

    PLEASE DO NOT REMOVE or DELETE - Not a Duplicate

    {This post is not intended to put "shame nor blame" on anyone nor throw someone/anyone under-the-bus, on-the-side-of-a-bus, in-front-of-a-bus or on-top-of-bus. It is not to, will not, can not, could not, would not or should not harm. }

    This post is a follow-up to a previous Contact Support Ticket Case - call to 1-800-760-1284.

    Re: Multiple Requests for Download of All Email Account information

    The Email Account Download request was initiated and submitted from the Yahoo email Dashboard by clicking My Account, viewing… more

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    1 comment  ·  Other  ·  Delete…  ·  Admin →
    Reviewed  ·  AdminAnonymous (Admin, Yahoo) responded

    Hello there. We are sorry to hear about the issue. In order to see more about it, please go ahead an contact us, with the screenshots too on Facebook (Yahoo Customer Care) or X.com (@YahooCare).

15. ads approach pornographic

    I am a married man and need you to stop constantly putting ads with scantily clad women in front of my face. The ads approach being pornographic and are inappropriate, not good for anyone. You may lose money from doing what I'm asking of you, but I think you should care about what is good for us more than your bottom line.

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16. hi. i personally find the "search" very ineffective.

    with the amount of emails anybody receives nowadays, the search must be very effective. system should create a proper index and be able to search effectively for keywords. instead, it finds nothing. i can't have results for key words I KNOW are there in multiple number.

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17. Settings for Ads filtering do not work - improve

    Hello! Yahoo Mail Plus Ads are repeatedly shown for many weeks, despite of topics filtering and many reports in being inappropriate. E.g. This site is scam and has been also reported: https://biowellnessharmony.com/43/alnzue1/?ac=desktop&adclid=d5b3d3284a591ed2bca1dae26a833f63&aid=620053&cid=261-edu&custom3=57893831s815627840&custom4=tisoomi.com&frm=1&req-id=NHbblMAo

    Thank you!

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18. Legitimate e-mails accidentally marked, as spam, then unmarked & No longer being received.

    Hi Yahoo leadership: Greetings Ma'ams/Sirs please be aware that somehow, I'd marked approximately 8 Thousand e-mails, as spam & I've no clue how I'd been able to select that many e-mails @ Once, when I'd only intended to mark 1 Single e-mail to be spam, on a Windows 11 Laptop, thru MS Edge. After realizing that I'd marked approximately 8 Thousand e-mails, as spam, I'd somehow been able to select those e-mails all @ Once, then move them back to the inbox, in which all this e-mail movement happened, on 11 August 2024 Monday. However, since the evening, of the aforementioned Monday, I'd noticed that I'm not receiving e-mails that I'm usually expecting to receive, from some organizations, like Indeed/Glassdoor, so on, any longer, in which they're not @ Inbox/Spam folders & I'm not using customized filters/folders, so I'd like to ask please, if some, of those organizations are somehow still marked, as spammers? Thanks so much.

    Hi Yahoo leadership: Greetings Ma'ams/Sirs please be aware that somehow, I'd marked approximately 8 Thousand e-mails, as spam & I've no clue how I'd been able to select that many e-mails @ Once, when I'd only intended to mark 1 Single e-mail to be spam, on a Windows 11 Laptop, thru MS Edge. After realizing that I'd marked approximately 8 Thousand e-mails, as spam, I'd somehow been able to select those e-mails all @ Once, then move them back to the inbox, in which all this e-mail movement happened, on 11 August 2024 Monday. However, since the evening, of the… more

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19. Add a Share button on mails so that we can send to other platfors e.g. whatsapp, facebook etc.
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20. RESTORE IMAGE BLOCKING IN SPAM!!!!!!

    WHY HAVE YOU REMOVED IMAGE BLOCKING IN SPAM? YOU KNOW THE SCAMMERS USE THE IMAGE RETRIEVAL TO TRACK THAT THE SPAM HAS BEEN OPENED SO THEY CONTINUE AND INTENSIFY SPAMMING/SCAMMING! IMAGE BLOCKING SHOULD STOP WHEN NON SPAM EMAIL RETURNED TO INBOX!

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