Your service is valuable but not $35 annually valuable. Please reduce the cost or lose customers.
Your service is valuable but not $35 annually valuable. Please reduce the cost or lose customers.
Mike Wall
shared this idea
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José Vargas
commented
Como puedo hacer para pagar Yahoo mail pro una sola cuota y ya nomás
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Paul J Banks
commented
The costs of running online services is decreasing yet you are doubling your fee from what it was just a few years ago. I'm going to have to find another email provider if you don't come to your senses. And you do this in the middle of a global pandemic? You can take your MBA's and shove them . . . OR lower your price and go for market share instead.
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Dirk Hofmann
commented
Today I tried to ask a question about my Mail Pro-subscription. I hopped from one screen to the next and could not find any place to ask my question.
This is what Yahoo promised me when I subscribed : "Premium email experience with priority support and an ad-free inbox" - there is ABSOLUTELY NO SUPPORT.
No way to contact "Contact a specialist" … I went through a number of permutations in the never-ending [and extremely customer-unfriendly] menu and ended up not getting anywhere.
This is what $35,- buys me ? An hour of frustration and anger ?If Yahoo wants to charge for service then it will have to provide service. Other service providers do and they can be reached for help.
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Tom Floyd
commented
I already have pop up blocker for FREE! Why do I want to pay for yours to be interrupted every time I open a email by some unwanted add!!! I will go somewhere else if this continues...not happy. I have been using a FREE pop up blocker for years, why especially during this time, choose to pay you for something I already have for FREE!!
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Anne M. Fairbanks
commented
Your willingness to hack my ad blocker is unethical. I block ads because the distraction interferes with my reading, having dyslexia. Please change the policy and behavior; people need less stress, not more. Be kind.
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Hazel Gabuat
commented
All comments are complaining about this rip off charging your valuable customers your pushing us all away YAHOO. ONCE AGAIN REDUCE THE COST OR NO ONE WILL STAY IN YOUR WEBSITE
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Saska Kostovska - Dlaka
commented
Please don't bother me with buying yahoo pro. I whitelisted yahoo properly several times but still i am forced to buy yahoo pro or use yahoo basic.
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Heather Gordon
commented
What really burns me is that emails to/from loved ones, no longer with us, have no images. ALL of the inline images that were dragged/dropped into those emails are FOREVER gone. Any emails that are older than a year or so, all images gone. Yet through my all and mighty paid for service, I have only used less than ONE PERCENT of allowed storage!
If only I were tech-savvy enough to export every email/folder, I'd be gone. At least Gmail has all the images in their emails still there. Why pay for something that isn't all there? Why pay for something where there's no real tech support? Why pay for an email program that doesn't care that I can no longer print emails because they think their "deals" headers are more important than wasting my ink and paper?
I guess the CEO's deep pockets are way more important than customer satisfaction. -
Glenn A Drayer
commented
$0 is about right since Yahoo still makes ad revenue from this.
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don sammons
commented
The idea is self-explanatory.
ACKNOWLEDGE that, as so much of your customer Feedback states, YOU PROMISE MUCH, but deliver MARGINAL benefit for DOUBLE the COST of Competitor Service THAT ACTUALLY DELIVERS what is Promised.
MUCH TOO EXPENSIVE FOR THE POOR & MARGINAL Benefit.
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IB EMAIL
commented
I agree. $35 is a bit much when there are a still couple of major glitches that need to be addressed. What's the point in paying for something that doesn't actually work but instead just wastes our precious time.
The new yahoo email format rolled out in 2019 has been getting better over the months. But PLEASE address these two issues ASAP. I have read numerous posts on both of these for over eight months now. These are two of the biggest time wasters in the new email format. Thanks.
"MOVE" drop down should open to the folder where the last move was made.....New format wastes precious time for those of us who need to save numerous emails throughout the day. The old format allowed for a much simpler, time saving option. PLEASE go back to the old format for the "move drop down".
"SORT" The change in the sent file to sort by sender and not recipient is by far the biggest mistake made when forcing the new email format on us. I'm hoping it was just a mistake and that it will be corrected very shortly. Would make everyone's life easier if you just had column headers that could be clicked on to sort.
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Michael W Birdlebough
commented
Both my wife and I have been loyal Yahoo users since you started. Our cost for email just went from $40/year to $70. We are both retired and on social security. Our "cost of living" increase this year is 1%. You have gotten way too far away from your customers!
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andy
commented
why should I pay you to remove your stupid adds
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Linda Selby
commented
You obviously don't give a flip about your customers.
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A Gelbrich
commented
I CANCELED my RENEWAL LAST YEAR. Why did it JUST renew for ANOTHER YEAR?
Will I continue to be billed every year - because your programs just "FORGOT" again.
This is NOT RIGHT!
And, yes, I agree that for $35 per year it is NOT WORTH IT.
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J Peck
commented
I think you'd get more people at 10.00 or 15.00 / yr. Instead of raising to 34.99.
How much would be brought in if EVERY User had to pay 5.00 per year? -
Renee Williams
commented
I am disgusted that the cost jumped from $19.99 to $34.99 in one year! That is ridiculous! No warning! What other product has that level of cost increase and keeps customers?
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Mario Seminerio
commented
From 19.99$ to 34.99$? Are you kidding? Who do you think you are? Sorry guys, I've been paying for Yahoo for the last 15 years or so, but this is the most ridiculous request I've ever read. Bon voyage.
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Carl Haberman
commented
It's totally ridiculous to raise the rate from $20 to $35!! Obviously they don't care about keeping customers! What a rip off company!
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Michael Rolli
commented
Never once have I received a timely, or effective, email response when asking for help as promised with Mail Pro. Never have seen any means to secure help by chat. It takes wandering through many, many screens to learn how to contact Yahoo, even then it is not obvious. And now you want to impose a 43% price increase? I"ll be looking elsewhere.